Customer engagement stories - Page 2
Thryv unveils AI tool to streamline review responses
4 days ago
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.
Salesforce showcases autonomous AI agents in Auckland event
5 days ago
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digital transformation
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cx
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martech
At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.
StackAdapt & Shopify integrate for advanced ad targeting
5 days ago
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cx
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martech
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commerce systems
StackAdapt has integrated with Shopify, enabling over 100,000 Australian merchants to harness advanced ad targeting through a simplified pixel onboarding process.
Avanade unveils AI services for Asia Pacific mid-markets
5 days ago
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data analytics
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cx
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martech
Avanade has launched seven new Microsoft-powered AI services to help mid-market organisations in Asia Pacific boost growth and competitiveness.
Ymobile launches UK's first eSIM MVNO with data plans
5 days ago
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cx
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martech
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ericsson
Ymobile has launched as the UK's first data-led eSIM MVNO, offering flexible data plans and addressing the environmental impact of traditional SIM cards.
Kudosity launches RCS beta testing in the Asia Pacific
5 days ago
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smartphones
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data protection
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cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Last week
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cx
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martech
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hcm
Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.
Nearly half of AI marketing efforts fail to meet goals
Last week
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digital transformation
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cx
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martech
New research reveals that while 73% of companies have adopted AI in marketing, only 52% are achieving expected business value, posing significant challenges.
Brightcove launches global personalised video platform
Last week
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cx
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martech
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digital entertainment
Brightcove has launched its Marketing Studio for Sales, enabling global teams to create personalised video content seamlessly and efficiently.
PharmX & CH2 expand partnership to boost pharmacy reach
Last week
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data analytics
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cx
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martech
PharmX and CH2 have expanded their partnership to enhance pharmacy engagement, introducing over 10,000 products and advanced analytics for Australia's healthcare sector.
MoEngage launches tools to boost Aussie market engagement
Last week
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cx
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martech
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personalisation
MoEngage unveils a suite of tools for Australian marketers to enhance cross-channel engagement during the festive season, boosting personalised customer experiences.
8x8 unveils AI-driven enhancements to cloud platform
Last week
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uc
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cx
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martech
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
Dentsu & Salesforce unveil AI-driven Smarter Media tool
Last week
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cx
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martech
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cdp
Dentsu has unveiled Smarter Media, an AI-driven solution aimed at enhancing personalised buying experiences while boosting retail media monetisation.
New Relic opens new Bengaluru office for expansion in India
This month
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cx
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martech
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nvidia
New Relic has expanded its presence in India by launching a new office in Bengaluru, featuring over 300 seats to support its growing teams.
Thesys secures $4m to advance generative UI designs
This month
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digital transformation
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cx
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martech
Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.
Pixellot appoints Doron Gerstel as new Chief Executive
This month
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cx
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martech
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digital entertainment
Pixellot has announced a leadership change, with Alon Werber stepping down as CEO after nearly a decade, succeeding by Doron Gerstel.
Eagle Eye partners with Neophyte.ai for AI retail insights
This month
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data analytics
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cx
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martech
Eagle Eye has teamed up with Neophyte.ai to revolutionise retail marketing, using real-time data to enhance customer engagement and insights.
Pattern launches service to boost Australian Amazon sales
This month
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cx
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martech
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partner programmes
Pattern has launched Pattern Recovery to help Australian brands recover up to AUD $6 million in missed revenue from their Amazon marketplace activities.
SourseAI & Digitalk join forces to support new MVNOs
This month
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uc
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data analytics
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cx
Sydney's SourseAI has partnered with Digitalk to help mobile virtual network operators launch and thrive using AI and flexible platform solutions.
Unlocking unused customer data: A wake up call for travel and hospitality
This month
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hyperscale
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cx
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martech
A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.