Conversational AI stories

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Juniper Research has highlighted Sendbird, Front, and Sleekglow as top disruptors in the mobile messaging sector for 2025, aiming to challenge established players.

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

Executives at OutSystems predict that by 2025, AI will revolutionise customer service, but emphasise data quality as crucial for transformation.

Australia's Not-for-Profit sector is struggling with technology adoption, facing major challenges in digital capabilities, according to Infoxchange's latest report.

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

Redbird has unveiled a conversational AI platform set to revolutionise enterprise business intelligence, making data analytics as simple as a Google search.

Thoughtworks and CYN launch an AI-powered solution, backed by the Scottish Government, to streamline enterprise operations and improve public service accessibility.

A Juniper Research study projects that communications APIs could generate USD $35 billion for operators by 2027, as demand for rich media messaging and conversational AI rises.

AdTech firm Silverpush appoints Jarryd Gaggin as National Sales Director for Australia to drive local market growth using advanced AI-driven solutions.

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

Kore.ai has launched XO Express, enabling businesses to build AI chatbots and contact centres without technical expertise, making advanced AI accessible to all.