TechDay Australia - Australia's technology news network

Automation stories - Page 4

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Australians express mixed feelings on AI in workplaces
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it training
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data privacy
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A recent EY report reveals mixed feelings among Australians about AI in the workplace, with 52% supporting automation but concerns over job security widespread.
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Zendesk unveils AI Dynamic Pricing Plan for flexibility
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Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.
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Pure Storage & CoreWeave partner on AI cloud services
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storage
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pure storage
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data management
Pure Storage has formed a strategic partnership with CoreWeave to enhance AI cloud services, offering scalable and efficient storage solutions.
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Marketing faces a transformative AI-driven future by 2025
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data analytics
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cx
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martech
The marketing sector is set for a major overhaul in 2025, with a shift towards advanced technology and AI reshaping operations and strategies.
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ServiceNow unveils new AI & governance features on platform
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cx
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martech
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genai
ServiceNow unveils innovative generative AI features for its Now Platform, including multilingual support and AI governance tools, to enhance global collaboration.
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Vanquis Bank adopts SAS Viya on Azure for better analytics
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data analytics
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digital transformation
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cx
Vanquis Bank is enhancing its digital strategy by adopting SAS Viya on Microsoft Azure, aiming to improve risk management and compliance efforts.
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Mitel & Talkative enhance AI capabilities in call centres
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
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Logicalis becomes first global partner for Cisco MXDR
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advanced persistent threat protection
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cybersecurity
Logicalis emerges as Cisco's first global partner to offer Managed XDR, aiming to enhance threat detection with AI-driven automation and global intelligence.
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Yuno introduces Smart Routing to streamline payments
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devops
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data analytics
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fintech
Yuno has launched Smart Routing, an automated payment solution to optimise processes for merchants, enhancing approval rates and reducing costs.
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Splunk expands observability with new AppDynamics features
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siem
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open source
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cisco
Splunk has expanded its observability portfolio by integrating Cisco AppDynamics, enhancing visibility and insights for IT operations amidst hybrid environments.
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Microsoft, Accenture & Avanade team up for AI transformation
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digital transformation
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genai
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ai
Microsoft, Accenture, and Avanade are joining forces to revolutionise industries by implementing generative AI and Copilot technologies across various sectors.
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SolarWinds report highlights key ITSM improvement strategies
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
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Contact centres in 2025: Balancing AI with human empathy
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uc
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
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Camunda appoints Barbie Brewer as Chief People Officer
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digital transformation
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hcm
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digital entertainment
Camunda has appointed Barbie Brewer as Chief People Officer to enhance engagement within its growing remote workforce of over 500 employees.
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Kaseya predicts a technology boom for MSPs and SMBs
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cx
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it automation
Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.
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Device Authority's KSaaS surpasses 11m global authentications
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smart cities
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digital transformation
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iot security
Device Authority has reached a significant milestone with its KeyScaler as a Service platform, surpassing 11 million machine identity authentications globally.
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Workday named leader in 2024 Gartner Magic Quadrant
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uc
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digital transformation
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hcm
For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.
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Tricentis unveils AI-powered qTest Copilot for testers
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devops
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apm
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genai
Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.
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How to manage budgets, cashflow, and reporting with scalable solutions for businesses
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digital transformation
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sap
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revenue management
As businesses navigate market volatility, scalable solutions for financial management offer essential insights for better budgeting and cashflow control.
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Zendesk unveils AI dynamic pricing for flexible integration
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cx
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martech
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ai
Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.