Automation stories - Page 2
HCLTech & Western Union reveal transformative partnership
Last week
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digital transformation
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fintech
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cx
HCLTech and Western Union have formed a strategic partnership to innovate the financial services sector, enhancing agility with AI-powered solutions.
Contact centres face challenges with AI in customer care
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uc
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it training
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cx
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
Charter Global appoints Rajesh Indurthi as CTO
Last week
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digital transformation
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ai
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healthtech
Charter Global has appointed Rajesh Indurthi as Chief Technology Officer, leveraging his 20 years of experience in enterprise architecture to drive innovation.
How automation can reduce human error, improve team morale and reduce security risks
Last week
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cybersecurity
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productivity
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software engineering
New research reveals that automation could alleviate burnout among IT teams, reduce human error, and bolster security against rising cyber threats.
UiPath unveils AI-enhanced Test Cloud to boost productivity
Last week
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devops
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data analytics
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apm
UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.
Supervised unveils AI platform to transform management roles
Last week
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management
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business continuity
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leadership
Supervised has launched its AI-powered platform, enabling managers to directly oversee up to 30 reports, transforming management in enterprise structures.
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Last week
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digital transformation
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mdm
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cx
Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.
AI investments struggle to deliver expected productivity boosts
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hcm
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partner programmes
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genai
A recent survey by Gartner indicates that only 37% of teams using traditional AI see productivity boosts, with generative AI trailing at 34%, sparking concerns among CFOs.
NVIDIA GTC: Realize the promise of AI agents as a workforce multiplier in cybersecurity
Last week
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advanced persistent threat protection
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ai security
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ai
At NVIDIA's recent GTC conference, experts discussed how AI agents are revolutionising cybersecurity, enhancing efficiency amid escalating cyber threats.
Radware named strong performer in Forrester WAF review
Last week
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firewalls
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cloud security
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application security
Radware has been named a Strong Performer in The Forrester Wave for Web Application Firewall Solutions, achieving top scores in six key areas.
OpenADR 3.0 certification marks milestone in energy sector
Last week
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cleantech
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sustainability
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renewable energy
The OpenADR Alliance has certified its first OpenADR 3.0 products, marking a significant step towards improved grid flexibility and energy management.
2tall partners with Shipster to enhance global expansion
Last week
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supply chain & logistics
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ecommerce
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automation
Aberdeen-based fashion brand 2tall, endorsed by Peter Crouch, gears up for international growth after investing in shipping technology to enhance fulfilment.
Knowby unveils AI platform revolutionising instruction content
Last week
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genai
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ai
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edtech
Knowby has unveiled Knowby AI, a groundbreaking platform that simplifies the creation of instructional content using multimodal generative AI technology.
Transforming retail; What to consider before deploying AI agents
Last week
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cx
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martech
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personalisation
The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.
Exclusive: Rayven reveals how SMBs can harness automation to stay competitive
Last week
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saas
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cx
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martech
Small and medium-sized businesses must embrace automation to thrive amid rising costs and stiff competition, experts stress as technologies become increasingly accessible.
CirrusHQ aids CREST's global exam expansion to 70+ nations
Last month
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hyperscale
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certification
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aws
CirrusHQ has enabled CREST International to expand its cyber exam programme to over 70 countries, enhancing accessibility and cutting costs by 33%.
AI growth challenges data security in major enterprises
Last month
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saas
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paas
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digital transformation
A new survey highlights that 82% of cybersecurity teams struggle with data visibility as AI adoption rises, revealing significant security challenges for businesses.
Seattle AI startup Gradial secures USD $13m funding boost
Last month
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hyperscale
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ai agents
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digital marketing
Seattle-based AI startup Gradial has raised USD $13 million in Series A funding, aiming to enhance its marketing automation platform amid rapid revenue growth.
N-able expands partnership with Rewst for optimised IT tasks
Last month
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data protection
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paas
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iaas
N-able has expanded its Technology Alliance Program, teaming up with Rewst to automate tasks and enhance operational efficiency for IT providers.
Talkdesk launches AI agents for advanced voice self-service
Last month
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crm
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digital transformation
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cx
Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.