Whatsapp stories
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.
The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.
Phishing campaigns are increasingly targeting credentials, payments and malware delivery, with Microsoft alone accounting for 22% of brand impersonation attempts.
Security teams can now trace AI-led attacks before phishing begins, as Outtake targets lookalike domains, bot networks and fake accounts.
A misconfigured database left 86,859 images and private chats from a prominent European celebrity’s device open to anyone online.
Early uptake suggests crypto traders want analysis, execution and strategy in one place, with Bitget saying Gracy AI drew more than 460,000 users.
Travellers face fake payment requests tied to genuine hotel bookings, with exposed reservation data making the messages harder to spot.
Reporters face rising risks from phishing, spyware and device compromise as Bitdefender urges tighter source protection and account security.
Small firms using team.blue brands can now automate bookings, compliance, website building and data analysis through AI tools.
Security teams may miss data theft as AI agents use Telegram and WhatsApp to run locally on endpoints with user-level access.
Users can now track performance against targets and share AI-powered scorecards as Xero expands analytics tools to 4.6 million subscribers worldwide.
Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.
Professionals can now record meetings through their own Bluetooth earphones, while a recording-free transcription option addresses privacy concerns.
By handling emails, calendars and routine requests in the background, the tool aims to cut admin for businesses wary of autonomous AI risks.
Counterfeit pharmacies were already selling the obesity treatment online before approval, exposing Eli Lilly to brand theft and patient safety risks.
Wealth managers face tighter regulatory scrutiny as the platform promises to replace spreadsheet checks with real-time review of all client messages.
Fraud checks and collections improved after Absa switched to WhatsApp messages, lifting self-solve cases and payments from distressed borrowers.
The rollout is intended to speed up admissions and student support at the medical school, where staff face rising pressure to respond quickly.
Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.
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