Voice Stories - Page 3

Australian Stories

Voice stories

Access4 names Virtual IT Group as its Diamond++ Partner in Australia

UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.

By Sean Mitchell • 3 min read • Mon, 4th Dec 2023

Supply Chain

Ingram Micro & Poly enhance hybrid work support in Australia

Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.

By Kaleah Salmon • 3 min read • Wed, 1st Nov 2023

Global Stories

Voice stories

Risk & Compliance

Access4 celebrates gaining four critical ISO certifications

Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.

By Kaleah Salmon • 3 min read • Wed, 31st Jan 2024

Data Analytics

Twilio honours AI startups pushing innovation in customer engagement

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

By Tom Raynel • 3 min read • Tue, 30th Jan 2024

Customer Experience

Asia Pacific retail banks show growing interest in Generative AI

Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Unified Communications

Celtiis streamlines operations with Oculeus' Captura NG billing

Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.

By Sean Mitchell • 3 min read • Fri, 13th Oct 2023

Unified Communications

GTT appoints Edward Morche as CEO to Strengthen Network Security Services

GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.

By Imee Dequito • 3 min read • Fri, 6th Oct 2023

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Customer Relationship Management

Are your communications just good enough or great?

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

By Peter Hughes • 4 min read • Thu, 25th May 2023

Unified Communications

Ramco Systems appoints senior leaders for its Global Payroll Business

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

By Sean Mitchell • 2 min read • Fri, 21st Apr 2023

Cloud Services

Tata Communications launches cloud-based calling solution for global enterprises

JAMVEE is a cloud-based application designed to enhance the employee experience and productivity with easy collaboration features.

By Shannon Williams • 2 min read • Wed, 29th Mar 2023

Unified Communications

Medallia appoints Adam Maine as ANZ Country Manager

Medallia appoints new Country Manager for Australia and New Zealand to meet rising customer experience demand in the region using cloud-based technology.

By Sean Mitchell • 2 min read • Thu, 23rd Feb 2023

Cloud Security

SOTI lists key IT trends impacting ANZ markets in 2023

The four key trends are fine-tuned tech for improved customer experiences, cloud security and the growth of zero trust, device sustainability, and voice search.

By Gaurav Sharma • 4 min read • Fri, 16th Dec 2022

Unified Communications

Springboard, Cataleya to offer switching infrastructure solutions

The partnership bundles Springboard's business intelligence platform with Cataleya's switching solutions to rapidly transform voice and messaging.

By Shannon Williams • 3 min read • Fri, 23rd Sep 2022

Semiconductors

Motorola Solutions celebrates 50 years in Malaysia

Motorola Solutions celebrates 50 years in Malaysia, highlighting the country's skilled engineering talent and innovative offerings used globally.

By Zach Thompson • 3 min read • Wed, 17th Aug 2022

Voice

Devoli appoints William Graham as sales director

William Graham joined Devoli as sales director. The company provides network automation tools and services to Australasia for better efficiency.

By Zach Thompson • 1 min read • Fri, 3rd Jun 2022

Unified Communications

SecureCo and IBM partner to deliver Intelligent Voice Platform

The partnership addresses the growing number of businesses seeking to digitally transform, by enabling operational optimisation and adaptive CX.

By Shannon Williams • 3 min read • Mon, 9th May 2022

Stories from Other Regions

Voice stories

Customer Experience

Vonage secures National Innovation Award for enhancing guest experience

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024