Voice over Internet Protocol (VoIP) stories - Page 9
In the same way that copper telephone wires were co-opted for use by computers, the Internet Protocol
was co-opted to carry telephone calls. Neither were designed for the purpose and therefore both faced
technological limitations. Voice over Internet Protocol describes the transmission of telephone calls on
the IP network. This was initially challenging, as IP works on a ‘best effort’ principle and sends traffic in a
random stream of ‘packets’, later reassembled at destination in the correct order. Voice and video
packets must arrive contiguously or they are garbled. This problem was overcome by various techniques
including SIP: Session Initiation Protocol facilitates VOIP calls and is commonly used when you make a
call over the internet.
A day in the life: How Poly technologies support the flexible hybrid workforce
Thu, 11th Nov 2021
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digital entertainment
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hybrid & remote work
Bondi Beach frames the perfect start to the day - a walk, a coffee, breakfast, and the ability to work from her home office with the technologies she needs.
Microsoft's entry into metaverse tainted by Facebook's Meta rebrand
Tue, 9th Nov 2021
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uc
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ar, vr & metaverse
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microsoft
Microsoft's announcement juxtaposes the genuine potential of Mesh for Microsoft Teams with widespread criticism of Facebook's rebranding as Meta.
How to choose the right strategy for a data migration
Mon, 8th Nov 2021
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voip
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contact centre
Every migration requires careful strategy, thoughtful planning, a detailed migration checklist, and communication throughout.
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
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crm
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uc
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martech
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
Microsoft Cloud at Ignite 2021: Metaverse, AI and hyperconnectivity in a hybrid world
Thu, 4th Nov 2021
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uc
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hybrid cloud
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public cloud
Microsoft CEO unveils updates for Microsoft Cloud at Ignite 2021, focusing on the Metaverse, AI, and hyperconnectivity. Over 90 services and updates introduced.
New Relic launches first-of-its-kind developer experience, joins forces with Microsoft
Fri, 29th Oct 2021
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uc
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devops
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partner programmes
New Relic launches CodeStream, a developer experience bringing observability and code collaboration to IDEs, following its acquisition of CodeStream.
BitTitan launches migration discovery solution for Microsoft 365
Mon, 25th Oct 2021
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uc
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migration
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microsoft
BitTitan has launched its subscription-based Migration Discovery Solution, providing assessment tools for Microsoft 365 tenant-to-tenant migrations.
Microsoft & Enghouse Interactive bring the best of Teams to the contact centre
Wed, 20th Oct 2021
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crm
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uc
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martech
Enterprise collaboration environments are now powerhouses of efficiency designed to make business communication seamless and simple in today’s busy environment.
Okta releases new Workflows to simplify identity management
Tue, 19th Oct 2021
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uc
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devops
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apm
Okta launches Okta Workflows as standalone offering, allowing customers to automate complex identity-centric business processes.
How modern technology can help reduce backlogs in the judicial system
Fri, 15th Oct 2021
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uc
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digital transformation
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voip
There are various tools available that can speed up both courtroom proceedings and the internal workings of the legal profession.
International E-Waste Day: Recycle your gadgets, save the earth
Thu, 14th Oct 2021
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uc
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voip
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contact centre
Today is International E-Waste Day, shedding light on the increasing problem of electronic waste and the need for action.
How contact centres can realise the benefits of Microsoft Teams
Thu, 14th Oct 2021
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crm
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martech
At the time of writing, Teams has upwards of 250 million daily active users, all of whom are making the most of the benefits.
Understanding the primary approaches to call recording in Microsoft Teams
Wed, 13th Oct 2021
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crm
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uc
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martech
Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.
Microsoft begins Windows 11 rollout, but there's wait for Android apps
Wed, 6th Oct 2021
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microsoft
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windows
Microsoft launches Windows 11, the first major update in six years, with a phased and measured rollout to eligible devices.
Telstra now provides direct connection to Microsoft Azure Peering Service and Teams
Tue, 5th Oct 2021
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uc
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public cloud
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microsoft
Telstra is selected as a carrier for the Microsoft Azure Peering Service, a service enhancing customer connectivity, and Operator Connect for Microsoft Teams.
Microsoft renews schools agreement, focus on boosting cybersecurity
Thu, 30th Sep 2021
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edutech
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uc
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cybersecurity
Microsoft New Zealand renews three-year agreement with Ministry of Education, providing schools with free cybersecurity tools.
NTT strengthens strategic alliance with Microsoft
Thu, 30th Sep 2021
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microsoft
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voip
NTT has announced the next phase of its strategic alliance with Microsoft, helping bring carrier-grade telephony and support to 39 countries.
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Quiz reveals awareness of the growing e-waste problem worldwide
Thu, 30th Sep 2021
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uc
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voip
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contact centre
Almost all consumers are aware that e-waste poses a danger to human health, according to a global quiz ahead of International E-Waste Day.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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cx
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martech
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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uc
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microsoft
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voip
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.