Voice over Internet Protocol (VoIP) stories - Page 3
In the same way that copper telephone wires were co-opted for use by computers, the Internet Protocol
was co-opted to carry telephone calls. Neither were designed for the purpose and therefore both faced
technological limitations. Voice over Internet Protocol describes the transmission of telephone calls on
the IP network. This was initially challenging, as IP works on a ‘best effort’ principle and sends traffic in a
random stream of ‘packets’, later reassembled at destination in the correct order. Voice and video
packets must arrive contiguously or they are garbled. This problem was overcome by various techniques
including SIP: Session Initiation Protocol facilitates VOIP calls and is commonly used when you make a
call over the internet.
Dell launches AI-powered intelligent headsets for hybrid work
Thu, 1st Feb 2024
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network infrastructure
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hcm
Dell Technologies unveils new intelligent headsets equipped with advanced AI technology, enhancing productivity and communication in the evolving landscape of hybrid work.
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
A new kind of PC is coming: From personal computer to innovation enabler
Wed, 24th Jan 2024
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uc
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endpoint protection
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hybrid cloud
Generative AI is transforming personal computers (PCs) from mere consumer technology to platforms for innovation, set to revolutionise the way we live and work.
Virsae launches AI-powered service management for Microsoft Teams on Azure
Tue, 23rd Jan 2024
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cx
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martech
Virsae launches its AI-driven 'Virsae Service Management for Microsoft Teams' on the Microsoft Azure Marketplace, aiming to optimise performance across XCaaS platforms, including WFH environments.
LINX expands Azure Peering partnership with Microsoft in US
Thu, 4th Jan 2024
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uc
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datacentre infrastructure
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microsoft
The London Internet Exchange (LINX) has expanded its US partnership with Microsoft, launching Azure Peering Service at LINX NoVA for enhanced public Microsoft cloud services connectivity.
Sipcom launches HALO Operator Connect service for Microsoft Teams
Thu, 21st Dec 2023
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voip
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contact centre
Cloud communications provider Sipcom introduces HALO Operator Connect, a service integrating a public switched phone network into Microsoft Teams.
Mesh Ai debuts Simpatico Teams, an AI-powered Australian first
Thu, 14th Dec 2023
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ai
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ai agents
Mesh AI introduces Simpatico Teams, Australia's inaugural AI-powered tool aiding in managing mental health at workplaces.
Tollring to launch AI-powered cloud call recording solution, Record AI
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.
Veeam integrates Backup-as-a-Service into Microsoft 365 service
Thu, 14th Dec 2023
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uc
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data protection
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dr
Veeam Software boosts data protection for its 18 million Microsoft 365 users by adding Backup-as-a-Service integration.
A guide on how to migrate to better Teams governance
Mon, 4th Dec 2023
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uc
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firewalls
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network security
Migrating Teams delivers a great opportunity to establish a new Teams environment that reflects the lessons learned in the old environment.
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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uc
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partner programmes
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voip
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
Tandem platform streamlines workplace feedback with continuous approach
Tue, 21st Nov 2023
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uc
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genai
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ai
Tandem, a novel platform, aims to revolutionise workplace feedback with continuous review cycles, fostering high-performance culture.
Microsoft's Copilot Studio a low-code tool for constructing stand alone copilots
Fri, 17th Nov 2023
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hcm
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erp
Microsoft debuts Copilot Studio, a low-code tool built specifically for customising the Microsoft Copilot and stand-alone copilots.
ControlUp enhances digital employee experience with new Microsoft features
Thu, 16th Nov 2023
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daas
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apm
ControlUp has unveiled new features for its DEX platform, optimising Microsoft-powered employee experience and simplifying IT management.
How to move file shares from on-prem to cloud
Wed, 15th Nov 2023
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uc
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migration
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public cloud
Moving file shares to the cloud may be inevitable, but it should be done with careful consideration and the very best tools.
Celonis acquires Symbio, launching AI-driven 'Process Cockpit'
Tue, 14th Nov 2023
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uc
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apm
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software development
Celonis acquires Symbio, launching 'Process Cockpit'; an AI-led tool enhancing process management with real-time tracking.
BeyondTrust experts forecast key cybersecurity threats for 2024
Wed, 1st Nov 2023
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malware
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uc
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risk & compliance
BeyondTrust’s cybersecurity experts predict the main global threats for 2024, including advanced AI threats and a rise in subscription-based model risks.
Freshworks customers enhance employee experience via increased Microsoft Teams usage
Mon, 30th Oct 2023
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hcm
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collaboration
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
CHU upgrades its video collaboration capabilities with Ricoh
Thu, 19th Oct 2023
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uc
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partner programmes
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digital entertainment
Ricoh Australia has been working alongside CHU to enhance and expand its company-wide video collaboration capabilities.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.