Verint stories
Customer Science launches AI Accelerator for call centres
Last week
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uc
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digital transformation
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fintech
Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
RingCentral partners with Verint to enhance RingCX platform
Last week
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productivity
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ringcentral
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verint
RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.
Exclusive: How Verint's customer experience is thriving with Open AI
Wed, 21st Aug 2024
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
Verint tops in Asia Pacific for workforce solutions, says Frost & Sullivan
Fri, 9th Feb 2024
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data analytics
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bi
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big data
Verint, acclaimed for its AI-powered customer engagement solutions, has been distinguished as the leading provider of workforce management.
Verint leads in Conversational AI according to Opus Research report
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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uc
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data analytics
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cx
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
Verint announces strategic partnership with Zoom enhancing CX solutions
Fri, 27th Oct 2023
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cx
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martech
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partner programmes
Verint has formed a strategic partnership with Zoom, combining their customer experience automation solutions.
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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martech
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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uc
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cx
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martech
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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paas
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cx
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martech
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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uc
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paas
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cx
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
Talend appoints Casey George as Chief Revenue Officer
Fri, 11th Nov 2022
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data analytics
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hyperscale
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public cloud
Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.
8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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crm
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uc
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martech
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
Verint and Adobe expand partnership to improve customer journey
Wed, 26th Feb 2020
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crm
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cx
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martech
Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys.
Private equity deals in tech sector hit $11.79bn
Thu, 13th Feb 2020
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verint
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logmein
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thoma bravo
Private equity deals in the global technology sector surged to USD $11.79 billion in December 2019, a 17.05% increase from the previous month.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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crm
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uc
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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uc
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
Microsoft and CyberArk lead GlobalData identity management theme
Mon, 19th Aug 2019
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network infrastructure
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pam
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casb
Both companies gained the highest score for the identity management theme in GlobalData’s Thematic Scorecard for the security software sector.
Tech/talent combo key to solving underemployment, says Verint
Thu, 11th Jul 2019
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crm
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uc
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cx
IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.
Verint takes two Frost & Sullivan honours
Tue, 9th Oct 2018
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uc
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data analytics
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cx
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.