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User experience (UX) Stories

Australian Stories

User experience (UX) stories

Webjet launches ChatGPT app for flight & hotel searches
Digital Transformation

Webjet launches ChatGPT app for flight & hotel searches

Travellers can now compare fares and rooms inside ChatGPT, as Webjet seeks to keep bookings from shifting to AI search tools.

By Mark Tarre • 3 min read • Yesterday
Villagehood launches app to connect Australian mums
Marketing Technologies

Villagehood launches app to connect Australian mums

Villagehood has unveiled a community app aimed at helping Australian mothers arrange local meet-ups, after more than 100 attended its Sydney launch.

By Sean Mitchell • 3 min read • Yesterday
Corporate lunches shape client trust, says psychologist
Customer Experience

Corporate lunches shape client trust, says psychologist

Poorly handled lunches can lose deals, as a psychologist says clients judge hosts on venue, manners and how they read the room.

By Sofiah Nichole Salivio • 5 min read • Last week

Global Stories

User experience (UX) stories

Transporeon launches AI search for carriers across Europe
Digital Transformation

Transporeon launches AI search for carriers across Europe

Transporeon rolls out AI-powered Natural Language Search for carriers, aiming to speed freight bookings and cut clicks across Europe and North America.

By Sofiah Nichole Salivio • 4 min read • Yesterday
W sets June beta launch with Europe figures tracker
Data Protection

W sets June beta launch with Europe figures tracker

The expansion will give European leaders and policymakers early access as W readies its public beta and new tracking dashboard for 17 June.

By Mark Tarre • 3 min read • Yesterday
Dynatrace named leader in GigaOm Kubernetes report
DevOps

Dynatrace named leader in GigaOm Kubernetes report

As Kubernetes deployments spread, operators are under pressure to cut incident times and pin down faults across complex cloud estates.

By Mark Tarre • 4 min read • Yesterday
Consumer use of generative AI rises to 73%, survey finds
Data Analytics

Consumer use of generative AI rises to 73%, survey finds

Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI shopping boom puts checkout under pressure
Data Analytics

AI shopping boom puts checkout under pressure

Rising AI-assisted traffic is exposing checkout friction, with a 70.22% cart abandonment rate leaving merchants to fix payment bottlenecks fast.

By Risa Huang • 5 min read • Last week
Iress partners with Thoughtworks on wealth overhaul
Data Analytics

Iress partners with Thoughtworks on wealth overhaul

The programme aims to cut complexity for wealth clients as Iress modernises ageing platforms and adds AI to speed delivery and reduce costs.

By Sean Mitchell • 3 min read • Last week
Adobe launches productivity agent for Acrobat AI plans
Digital Transformation

Adobe launches productivity agent for Acrobat AI plans

Acrobat users can now turn PDFs into chat-based summaries and shareable experiences, as Adobe expands AI tools across business workflows.

By Sean Mitchell • 3 min read • Last week
HPE adds autonomous networking functions to Mist & Aruba
Firewalls

HPE adds autonomous networking functions to Mist & Aruba

Automatic remediation and capacity tuning in HPE Mist and HPE Aruba Central aim to cut outages and lighten IT teams’ workload.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Stories from Other Regions

User experience (UX) stories

Indian tech leaders call for resilient AI & marketing
Agricultural Technology

Indian tech leaders call for resilient AI & marketing

Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.

By Mark Tarre • 5 min read • Yesterday
Credas says digital identity pass rates rise to 89.3%
Fintech

Credas says digital identity pass rates rise to 89.3%

Credas says digital identity checks are more decisive, with manual referrals falling to 3%-4% a year as identity fraud stays a concern.

By Sean Mitchell • 3 min read • Yesterday
Ai+ taps Ishan Kishan in Nova 2 Ultra advertising push
Data Protection

Ai+ taps Ishan Kishan in Nova 2 Ultra advertising push

Priced at 14999, the Nova 2 Ultra targets India's crowded mid-range phone buyers as Ai+ seeks wider brand recognition.

By Mark Tarre • 4 min read • Yesterday
What AI tools did the CRA use in the 2025 tax season?
Unified Communications

What AI tools did the CRA use in the 2025 tax season?

More than 6.5 million calls strained the Canada Revenue Agency this tax season as its chatbot answered 657,000 tax questions online.

By Jake MacAndrew • 3 min read • Last week
World Password Day warnings urge shift to passkeys
Data Protection

World Password Day warnings urge shift to passkeys

Businesses are being urged to replace password-only logins as stolen credentials still feature in 22% of confirmed breaches.

By Mark Tarre • 7 min read • Last week
CX is an outcome of the network beneath it
Unified Communications

CX is an outcome of the network beneath it

Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.

By Richard Hall • 5 min read • Last week