Supermarkets stories
AI, loyalty and ANZ grocery retailers: What’s new
This month
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data analytics
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digital transformation
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cx
Australian and New Zealand grocers are set to boost profits and engagement by adopting AI-driven personalisation and loyalty strategies in 2025/2026.
Ransomware attacks down 31% but retail sector hit hard
Last month
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malware
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ransomware
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supply chain
Global ransomware attacks fell 31% in April, but key UK retailers like M&S and Harrods faced disruptive incidents amid a complex cyber threat landscape.
Eagle Eye & Ecrebo partner to boost smart receipt marketing
Last month
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
Segi Fresh to invest in Mandalay's agritech for Malaysia
Wed, 19th Feb 2025
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supply chain
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cleantech
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nfc
Mandalay Venture Partners has secured its first strategic investor as Malaysia's Segi Fresh joins its agritech portfolio to enhance fresh food supply chains.
Marks & Spencer tops Christmas social media supermarket war
Fri, 6th Dec 2024
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social media
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christmas
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influencer marketing
Marks & Spencer has dominated social media this Christmas, amassing an earned media value of GBP £6.7 million through a robust influencer campaign.
AI drives Tea Industries' success in Australian market
Tue, 5th Nov 2024
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supply chain
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ai
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schools
Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.
UK consumers demand tougher regulations on faulty software
Tue, 1st Oct 2024
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fintech
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ai security
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payment technologies
Two-thirds of UK consumers see faulty software updates as unacceptable as contaminated food, following major CrowdStrike outages.
Supermarkets lead in online personalisation, beating all sectors
Thu, 22nd Aug 2024
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loyalty programmes
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optimizely
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consumer expectations
Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.
Tesco teams up with Eagle Eye for personalised Clubcard promotions
Fri, 3rd May 2024
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saas
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cx
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martech
Eagle Eye's AI-powered Personalised Challenges platform has been contracted by UK supermarket Tesco to drive data-driven, personalised promotions for Clubcard members.
$74 billion loss risk for firms from poor customer service
Tue, 13th Feb 2024
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cx
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martech
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ai
Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.
Privacy Commissioner scrutinises Foodstuffs' facial recognition trial
Mon, 12th Feb 2024
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surveillance
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māori
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facial recognition
Privacy Commissioner scrutinises Foodstuffs North Island's facial recognition trial over potential privacy issues and concerns about accuracy and bias among New Zealand's diverse populations.
Monavate teams up with Kasssh to boost cash payments in UK eCommerce
Tue, 12th Dec 2023
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martech
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commerce systems
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payment technologies
Monavate collaborates with startup Kasssh to allow UK online retailers to accept cash payments from customers.
Meta & Zitcha offer unprecedented retail ad reach through new venture
Fri, 17th Nov 2023
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customers
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facebook
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instagram
Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.
UK's festive online spending to surge in 2023, Adobe reports
Mon, 13th Nov 2023
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data analytics
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facebook
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instagram
UK's online spending is set to balloon in the 2023 holiday season with shoppers projected to expend £24.1bn, says Adobe.
Retailers called on to win over shoppers as cost of living rises
Thu, 7th Sep 2023
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cx
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martech
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branding
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.
Prominent Australian retailer leverages Cradlepoint as part of modernisation
Thu, 27th Jul 2023
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uc
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supply chain
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5g & beyond
Cradlepoin has announced that the large Australian retailer, Coles Group is leveraging Cradlepoint’s NetCloud with 5G wireless edge solutions.
Eagle Eye and Morrisons Supermarket sign five-year contract
Thu, 6th Jul 2023
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saas
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contracts
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eagle eye
Eagle Eye confirms a five-year contract with Morrisons Supermarket to secure its position in digital engagement for tier-1 retail.
Customer loyalty proves critical for grocery retailers
Wed, 28th Jun 2023
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edutech
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cx
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martech
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.
Introducing Rittal’s RiMatrix Micro Data Centre Solutions
Fri, 9th Jun 2023
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digital transformation
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hyperscale
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dc
The new Rittal Micro Data Centres are available worldwide and quickly to meet immediate data housing requirements.
Untie Nots wins deal with largest supermarket chain in Singapore
Thu, 1st Jun 2023
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digital marketing
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loyalty programmes
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contracts
Eagle Eye's Untie Nots has secured a multi-year contract with NTUC FairPrice, Singapore's largest retailer, to deliver loyalty challenges.