ServiceNow Stories

Australian Stories

ServiceNow stories

Servicely expands agentic AI for enterprise service teams

Mid-sized service teams could cut manual work as the new tools automate requests end to end, amid rising competition in workplace AI.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Agentic AI will soon run your service desk. The real question is who controls it

The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.

By Dion Williams • 5 min read • Last month

Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • Last month

Encryption

Are Australian organisations ready for the new rules of AI and quantum cyberwarfare?

New AI and quantum threats are shrinking defenders' response time, forcing Australian organisations to map exposure across interconnected systems before attacks hit.

By Zak Menegazzi • 4 min read • Last month

Global Stories

ServiceNow stories

Digital Transformation

ServiceNow: only 21% see AI returns in Ireland, EMEA

Only 21% of organisations in Ireland and EMEA are seeing meaningful returns from AI spending, despite a 113% rise in investment.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Manufacturing

Vicarius finds 79% hit by known vulnerability incidents

Security teams are leaving known flaws exposed, with most responses still ending in tickets or handoffs rather than confirmed fixes.

By Sean Mitchell • 4 min read • Last week

Data Protection

Australia leaders warn AI governance lags adoption

Governance gaps are emerging as hospitals, contact centres and enterprises push AI into frontline operations, raising risk and accountability concerns.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Relationship Management

SnapLogic launches SnapCode for Claude Code integration

Enterprises can now let AI coding tools build integrations while keeping deployment, monitoring and security checks inside SnapLogic's platform.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

HERE launches Studio for no-code apps in regulated firms

Regulated firms can let non-technical staff build apps in a controlled browser, using approved AI tools and existing security controls.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Ondaro launches Lighthouse for ServiceNow AI Control Tower

ServiceNow customers now have a limited first year to decide how to deploy its AI oversight tools before broader access expires.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Cloud Security

IBM & Red Hat launch Lightwell for open source fixes

Enterprises can now patch older open source software without disruptive upgrades, as IBM and Red Hat target stubborn vulnerability backlogs.

By Mark Tarre • 5 min read • This month

Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • This month

Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month