Service management stories
Monday's AI service platform launches for all users
Last week
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cx
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martech
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service management
monday.com has launched its AI-driven monday service, aiming to centralise enterprise service management and enhance support efficiency, resolving over 215,000 tickets since January 2024.
Monday.com launches AI enterprise service management tool
Last week
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hcm
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ai
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service management
monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Last month
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data analytics
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cx
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martech
Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.
Quanta Services Australia partners with IFS to support growth
Wed, 18th Dec 2024
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digital transformation
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hcm
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erp
Quanta Services Australia has selected IFS to implement its AI-powered ERP platform, IFS Cloud, to streamline operations and support growth across its divisions.
Combilift boosts efficiency with AI-powered Infor SyteLine
Thu, 12th Dec 2024
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it in manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
Alcatel-Lucent Enterprise launches cloud network tool
Thu, 12th Dec 2024
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network infrastructure
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digital transformation
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supply chain & logistics
Alcatel-Lucent Enterprise has unveiled its cloud-based network inventory management tool, Fleet Supervision, enhancing operational efficiency for IT teams.
SolarWinds celebrates multiple awards for products & execs
Thu, 25th Jul 2024
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data analytics
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multi-cloud
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big data
SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.
Indosat Ooredoo Hutchison launches Indosat Smart Internet service
Thu, 25th Jul 2024
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cisco
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service management
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download speeds
Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.
StarHub partners with ServiceNow on new enterprise service platform
Tue, 9th Jul 2024
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digital transformation
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aiops
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email
StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.
Revealed: Presbyterian Support Central partners with Spark
Mon, 8th Jul 2024
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healthtech
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productivity
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support
Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.
ManageEngine report reveals split in AI adoption among UK IT pros
Fri, 5th Jul 2024
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ai security
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genai
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ai
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
BT Group & ServiceNow extend alliance to boost experiences
Fri, 21st Jun 2024
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cx
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martech
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hcm
BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.
BT Group strengthens partnership with ServiceNow to boost AI services
Fri, 21st Jun 2024
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cx
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martech
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hcm
BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.
AI implementation in IT: professionals voice concerns
Thu, 13th Jun 2024
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multi-cloud
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aiops
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data privacy
A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.
Kinly promotes Duncan MacPherson to Global Service Director
Thu, 6th Jun 2024
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Mon, 27th May 2024
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crm
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data analytics
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bi
ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.
SolarWinds honours partners at 2024 Transform Partner Awards
Thu, 11th Apr 2024
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hybrid cloud
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digital transformation
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multi-cloud
SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.
Calabrio & Customer Driven expand partnership into Australia
Fri, 29th Mar 2024
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uc
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cx
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martech
Workforce management firm Calabrio expands its partnership with Customer Driven Solutions to enhance contact centre operations in Australia.
ServiceNow, NVIDIA debut AI solutions for telecoms service management
Fri, 1st Mar 2024
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genai
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llms
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ai
ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.
SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Wed, 31st Jan 2024
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data analytics
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siem
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public cloud
SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.