Rich Communication Services stories
Sinch named top vendor for RCS messaging in global ROCCO report
Yesterday
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Sinch is named a Tier 1 vendor in ROCCO’s 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.
Twilio teams with Microsoft to drive enterprise conversational AI
Last week
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saas
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digital transformation
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cx
Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.
Infobip, Haas F1 partner to boost fan engagement with AI tech
This month
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Infobip partners with MoneyGram Haas F1 Team to boost fan engagement via AI-powered messaging channels like WhatsApp and RCS at the 2025 Miami Grand Prix.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
This month
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8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
Sinch named leader in Omdia CPaaS report for innovation & AI
Last month
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Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.
Twilio finds RCS adoption rising among mobile industry pros
Last month
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crm
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Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.
Sinch & Verizon to enhance business messaging in the US
Tue, 25th Mar 2025
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Sinch has strengthened its alliance with Verizon to boost Rich Communication Services adoption for business messaging across the US, enhancing customer engagement.
Sinch unveils new service to boost global RCS adoption
Thu, 6th Mar 2025
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cloud services
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mobile operators
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Sinch has launched its RCS Business Enablement service, aimed at helping mobile operators manage and secure Rich Communication Services for Business globally.
Sinch achieves milestone with 1 billion RCS messages sent
Thu, 21st Nov 2024
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Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.
Kudosity launches RCS beta testing in the Asia Pacific
Mon, 18th Nov 2024
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smartphones
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data protection
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Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Top telecom trends for 2025: Wi-Fi 7 & 6G lead the way
Thu, 14th Nov 2024
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digital transformation
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quantum computing
Juniper Research has identified ten key telecommunications trends for 2025, signalling a transformative year for the industry with innovations like Wi-Fi 7 and 6G.
Apple's support boosts RCS adoption among global brands
Thu, 7th Nov 2024
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A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.
Twilio report: Trust crucial for Australian consumer loyalty
Thu, 24th Oct 2024
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personalisation
Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.
Financial losses from NZ cybercrime rise to $6.8m in Q224
Fri, 20th Sep 2024
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phishing
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email security
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scams
New Zealand cybercrime losses surge to $6.8 million in Q2 2024, with unauthorised access incidents skyrocketing to $3.6 million, NCSC data shows.
Sinch & Singtel partner to launch RCS messaging in Singapore
Wed, 18th Sep 2024
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supply chain & logistics
Sinch and Singtel have launched Singapore's first RCS Business Messaging service, revolutionising customer engagement with secure and interactive branded messages.
Decline in trust with SMS platforms predicted by new XConnect study
Thu, 8th Feb 2024
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phishing
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email security
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cloud services
A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.
Singtel partners with Google to launch RCS services in Singapore
Mon, 29th Jan 2024
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smartphones
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digital transformation
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Singtel partners with Google in a trailblazing move, pioneering Rich Communication Services for business customers in Singapore, revolutionising traditional SMS services.
Surging demand among businesses for more interactive enterprise messaging
Tue, 25th Jul 2017
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agentic ai
Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.