Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Paragon acquires Service Graphics to expand marketing services
This month
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saas
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cx
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martech
Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.
How South Africa is unlocking better customer experience for UK businesses
Last month
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
TDCX tops Southeast Asia OA500 index, rises to 17th globally
Last month
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data analytics
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digital transformation
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cx
TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.
EY & SAP launch integrated finance service to drive growth
Last month
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data analytics
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digital transformation
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hcm
EY and SAP have launched an Integrated Finance Managed Service using SAP’s cloud to help businesses boost growth and streamline core finance functions.
How outsourcing and automation plug the cybersecurity skills gap
Last month
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it training
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advanced persistent threat protection
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ai
Australian and New Zealand firms tackle cybersecurity talent shortages by outsourcing and automating, bridging gaps while enhancing defences against evolving threats.
UK BPOs and contact centres look offshore as payroll costs rise
Last month
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uc
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contact centre
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outsourcing
Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
Intralink opens offices in India to drive cross-border growth
Last month
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partner programmes
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it industry
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outsourcing
Intralink opens offices in New Delhi and Mumbai, appointing new leaders to boost cross-border business in India’s fast-growing market.
Skills gap leads solar firms to outsource maintenance needs
Tue, 22nd Apr 2025
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cleantech
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outsourcing
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renewable energy
Research shows 55% of solar firms outsource maintenance due to skills shortages, with outsourcing set to rise, especially in Spain and Germany.
BlackLine announces 2024 Global & Regional Partner Awards
Fri, 14th Mar 2025
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ai
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deloitte
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outsourcing
BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.
Target Group & FourNet partner to enhance NICE CXone use
Mon, 24th Feb 2025
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uc
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digital transformation
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cx
Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
Skills gap in public sector IT fuels outsourcing reliance
Wed, 12th Feb 2025
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edutech
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it training
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outsourcing
A mere 4% of public sector IT professionals believe graduates are fit for real-world roles, revealing a stark skills gap affecting project delivery.
Fortra's 2025 cybersecurity survey: key risk findings
Wed, 12th Feb 2025
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malware
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ransomware
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devops
Fortra's newly released 2025 cybersecurity survey reveals evolving threats, with 83% of professionals citing phishing as their top concern, alongside rising worries over AI.
AI revolutionising financial crime detection by 2025
Mon, 27th Jan 2025
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quantum computing
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risk & compliance
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ai
The future of financial crime prevention is being reshaped by AI and quantum computing, presenting both opportunities and risks, says Efficient Frontiers International.
Washington firms embrace outsourced finance solutions
Thu, 23rd Jan 2025
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data analytics
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ai
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outsourcing
Businesses in Washington are turning to outsourced finance solutions to boost efficiency, reduce costs, and harness innovation, according to IBN Technologies' CEO.
ProHance report shows rise in global productivity hours
Tue, 17th Dec 2024
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
Global trade challenges rise with AI & customs complexity
Thu, 28th Nov 2024
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supply chain
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ai
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outsourcing
A report reveals growing challenges in global trade, citing complex customs regulations, skills shortages, and AI's impact amid geopolitical disruptions.
Maxicare improves operations with NICE Workforce Management
Wed, 27th Nov 2024
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uc
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cx
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martech
Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.
Kiwi firm Orb360 enters Australian market via India model
Fri, 22nd Nov 2024
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blockchain
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cleantech
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sustainability
New Zealand firm Orb360 is set to enter the Australian market, employing a unique model that pairs Kiwi accountants with counterparts in India.
Survey finds strengthened CFO-CIO ties boost business outcome
Fri, 22nd Nov 2024
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saas
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erp
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ai
A new survey reveals that over 86% of CFOs and CIOs in EMEA report stronger ties, with 43% linking this to enhanced business outcomes.
Outsourcing AML: Five key factors for financial firms
Thu, 21st Nov 2024
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outsourcing
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financial institutions
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aml
EFI advises financial institutions on five key considerations for outsourcing AML operations amid rising regulatory pressures and operational costs.