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Managing customer experience with a work-from-anywhere workforce
Customer Relationship Management

Managing customer experience with a work-from-anywhere workforce

How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.

By Darren Rushworth • 3 min read • Fri, 9th Oct 2020
How automation can future-proof businesses
IT Automation

How automation can future-proof businesses

Between 25-46% of job tasks in Australia could be automated by 2030, potentially boosting the economy and creating better jobs, says McKinsey.

By Stephen Darracott • 3 min read • Fri, 9th Oct 2020
Securing SAP to ensure better operational security
Cybersecurity

Securing SAP to ensure better operational security

Australian government warns of growing cybercrime threat; organisations' intellectual property and financial information at risk.

By Cameron Sherrard • 2 min read • Thu, 8th Oct 2020
Network visibility is the crux of security in 2020
Malware

Network visibility is the crux of security in 2020

The pandemic's push for remote work has heightened cyber risks. Companies must enhance network visibility to protect against escalating threats.

By George Tsoukas • 4 min read • Thu, 8th Oct 2020
Why zero trust remote networking is key to thriving in the 'new normal' business world
Malware

Why zero trust remote networking is key to thriving in the 'new normal' business world

The shift to remote working has highlighted the need for secure infrastructure. Zero trust remote work can provide the solution.

By Anurag Kahol • 5 min read • Wed, 7th Oct 2020
Four ways MSPs can stay strong and profitable in 2020
Digital Transformation

Four ways MSPs can stay strong and profitable in 2020

COVID-19 has presented challenges for Managed Service Providers as they adapt to support remote workforces. Here are four tips for success.

By Leo Lynch • 4 min read • Wed, 7th Oct 2020
​​​​​​​The growing importance of digital identity in a COVID-19 world
Software-as-a-Service

​​​​​​​The growing importance of digital identity in a COVID-19 world

Businesses are realizing the crucial role of digital identities in maintaining security and productivity in a remote working environment.

By Ashley Diffey • 4 min read • Fri, 2nd Oct 2020
Survival of the fittest – how an IT portfolio can be rationalised without losing traction
Virtualisation

Survival of the fittest – how an IT portfolio can be rationalised without losing traction

As tech budgets tighten in Australia and New Zealand, CIOs are turning to cloud and data virtualisation to rationalise IT portfolios and slash costs.

By Grant Christian • 4 min read • Fri, 2nd Oct 2020
Six steps for effective public-sector cloud adoption in a post-COVID-19 world
Malware

Six steps for effective public-sector cloud adoption in a post-COVID-19 world

Australian and New Zealand governments urged to adopt comprehensive cybersecurity strategies as technology rapidly transforms the public sector.

By Budd Ilic • 4 min read • Thu, 1st Oct 2020
Internet speed is not why your video meeting is slow
Unified Communications

Internet speed is not why your video meeting is slow

It's time to stop confusing performance and latency, writes ThousandEyes principal solutions architect Mike Hicks.

By Mike Hicks • 4 min read • Thu, 1st Oct 2020
Competing in the digital era: delivering better services with SD-WAN
Customer Relationship Management

Competing in the digital era: delivering better services with SD-WAN

Fast and reliable internet connectivity is crucial for businesses in the digital era. SD-WAN can help improve customer experience and competitiveness.

By Tony Hudson • 3 min read • Tue, 29th Sep 2020
Five security challenges for the Enterprise of Things
Internet of Things

Five security challenges for the Enterprise of Things

The explosion of unmanaged devices on enterprise networks poses a significant risk for businesses, requiring robust security measures.

By Rohan Langdon • 3 min read • Tue, 29th Sep 2020
How organisations can get started on their recovery
Digital Transformation

How organisations can get started on their recovery

Businesses post-COVID-19 must strengthen and innovate for a changed future. Here are three ways to revitalise for recovery.

By Shane Blandford • 3 min read • Mon, 28th Sep 2020
The importance of selecting a secure SD-WAN solution
Firewalls

The importance of selecting a secure SD-WAN solution

Organizations adopting SD-WAN need to prioritize security to protect against cyberattacks, as the technology's speed attracts malicious actors.

By Ilan Rubin • 4 min read • Fri, 25th Sep 2020
2020 has profoundly changed how we work – so what now?
Unified Communications

2020 has profoundly changed how we work – so what now?

To navigate these changes now and into the future we need to build adaptable technologies and resilient workforces that can adjust on the fly.

By Angela Fox • 6 min read • Fri, 25th Sep 2020
Three ways cloud can contribute to a transformation goal
Digital Transformation

Three ways cloud can contribute to a transformation goal

Cloud technology is essential for business transformation, helping organisations achieve innovation, efficiency, and customer-centricity.

By Toby Alcock • 4 min read • Fri, 25th Sep 2020
From 1G to 5G: How innovations in cellular have shaped our lives
Unified Communications

From 1G to 5G: How innovations in cellular have shaped our lives

5G is set to revolutionize our world with its faster speeds, lower latency, and increased capacity. Here are the key technologies that will enable its success.

By Shehzad Merchant • 5 min read • Fri, 25th Sep 2020

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