Opinion stories
The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
Organizations adopt data center infrastructure management (DCIM) practices to improve efficiencies and save energy and management overheads.
While most of the public discussion of 5G is for primary connectivity, businesses are far more interested in its potential to act as a failover option.
Supply chain attacks show no sign of slowing down. But the right combination of platforms can help organisations get ahead of the threat.
Many enterprises are fast-tracking cloud adoption as it offers the computing power required to harness AI - which allows businesses to improve performance.
The right migration approach can have lasting benefits for government departments, writes SNP managing director for ANZ Brent Paterson.
With the push to zero trust, we have a rare opportunity to fix today's pressing cybersecurity issues and build a better model of thinking about cybersecurity.
Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.
Just as cyber-criminals are ever honing their methods to increase their chances of success, so must security teams.
As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.
The tech industry sees the value and potential of using Kubernetes, but its full potential is being held back by a lack of observability.
Preventing today's increasingly dynamic phishing attempts requires next-generation 'on-device' web security that can block phishing sites.
Not only is email everywhere, but it is 'built-in' to our lives as a required mode of communication for too many activities to name.
Effective customer relationship leaders understand how to grow customer relationships by leveraging customer data to glean valuable behavioural insights.
Providing more personalised shopping experiences through customer loyalty initiatives will ultimately benefit the customer.
Instead of seeing the next few months as a pot-luck, data science and technology should be utilised to pick apart what exactly organisations need to grow.
With more governments setting technology-enabled goals, the timing seems to be right to apply the principles of PPP for network infrastructure.
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
The 'first mover advantage' is often touted, but Australian businesses taking a more measured approach to cloud are finding success.
While 5G communications delivers benefits for communication service providers (CSPs), the new technology also presents challenges in security and cost.
