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How AI keeps an eye on rising cases of retail returns fraud
Customer Experience

How AI keeps an eye on rising cases of retail returns fraud

As online shopping rises in Australia, retailers face escalating losses from returns fraud, prompting them to turn to AI for fraud detection solutions.

By Paul Gardner • 4 min read • Tue, 4th Feb 2025
Unwanted Christmas gifts in Australia to hit USD $1bn
Unified Communications

Unwanted Christmas gifts in Australia to hit USD $1bn

The Australia Institute believes unwanted Christmas gifts in 2024 could lead to waste valued at USD $1 billion, affecting nearly 27% of Australians.

By Shannon Williams • 5 min read • Fri, 3rd Jan 2025

Global stories

Online shopper search drives 44% of ecommerce revenue
Marketing Technologies

Online shopper search drives 44% of ecommerce revenue

A new report by Constructor reveals that online shoppers using search bars account for 44% of site revenue, highlighting the need for tailored ecommerce strategies.

By Catherine Knowles • 3 min read • Fri, 7th Mar 2025
Gen Z & millennials prioritise quality amid cost crisis
Clean technologies

Gen Z & millennials prioritise quality amid cost crisis

New research reveals Gen Z and millennials are transforming luxury shopping habits by prioritising quality, sustainability, and secure payments during the cost-of-living crisis.

By Shannon Williams • 3 min read • Thu, 6th Feb 2025
Amazon leads Australian marketplace as Catch closes down
eCommerce

Amazon leads Australian marketplace as Catch closes down

Amazon continues to dominate Australia's marketplace sector, as trust in competitors like Shein and Temu declines, according to the latest consumer report.

By Melania Watson • 4 min read • Wed, 5th Feb 2025
Kaspersky warns of surge in Chinese New Year scams
Phishing

Kaspersky warns of surge in Chinese New Year scams

As Chinese New Year 2025 approaches, Kaspersky warns of a rise in fraudulent websites exploiting the festive spirit, enticing consumers with fake deals.

By Shannon Williams • 2 min read • Fri, 31st Jan 2025
Battle for survival: Turning peak season learnings into 2025 strategies
Data Analytics

Battle for survival: Turning peak season learnings into 2025 strategies

Retailers face a survival battle in 2025, with economic pressures and customer expectations reshaping the eCommerce landscape following a strong 2024 peak season.

By Rob Hango-Zada • 4 min read • Tue, 28th Jan 2025
THE ICONIC partners with Google AI to transform shopping
Data Analytics

THE ICONIC partners with Google AI to transform shopping

THE ICONIC is teaming up with Google Cloud to revolutionise its online shopping, introducing advanced AI features for a more personalised customer experience.

By Shannon Williams • 3 min read • Fri, 24th Jan 2025
Global clickstream analytics market to reach USD $4.84bn
Unified Communications

Global clickstream analytics market to reach USD $4.84bn

The global clickstream analytics market is set to expand from USD $1.71 billion in 2025 to USD $4.84 billion by 2033, driven by rising eCommerce and smart analytics.

By Shannon Williams • 3 min read • Thu, 23rd Jan 2025
PayPal warns Aussies of risky shopping ahead of sales
EduTech

PayPal warns Aussies of risky shopping ahead of sales

PayPal's latest research reveals a 9% rise in risky shopping habits among Australians ahead of Boxing Day, raising alarm over potential scams.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024

Stories from other regions

UK shoppers focusing on discounted items - research
Marketing Technologies

UK shoppers focusing on discounted items - research

According to the findings, shoppers are taking a strategic approach by thoroughly researching their purchases to find the best deals and prices.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025
Gen Z shopping trends reveal eCommerce preferences surge
Customer Experience

Gen Z shopping trends reveal eCommerce preferences surge

Sciative Solutions has revealed that 66% of Gen Z prefer online shopping, highlighting the importance of eCommerce, product quality, and customer reviews.

By Kaleah Salmon • 2 min read • Thu, 27th Feb 2025
UK online shoppers find eCommerce tactics manipulative
Customer Experience

UK online shoppers find eCommerce tactics manipulative

A new report reveals that 63% of UK online shoppers find eCommerce tactics manipulative, highlighting a disconnect between consumer needs and digital retail.

By Kaleah Salmon • 4 min read • Fri, 21st Feb 2025
UK ecommerce in 2025: social media & speedy delivery
Marketing Technologies

UK ecommerce in 2025: social media & speedy delivery

The UK ecommerce landscape is evolving rapidly, with 60.1% of consumers willing to switch brands for better delivery options, highlighting changing preferences.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025
SECO partners with impact.com to boost Senheng app usage
Unified Communications

SECO partners with impact.com to boost Senheng app usage

S Ecosystem has teamed up with impact.com to boost its Senheng mobile app's user base and affiliate programme, aiming to enhance community engagement.

By Catherine Knowles • 2 min read • Thu, 6th Feb 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
UK brands turn to online marketplaces for wider reach
Artificial Intelligence

UK brands turn to online marketplaces for wider reach

UK brands are increasingly utilising online marketplaces, with average sellers engaging on four platforms as they adapt to consumer shopping habits.

By Shannon Williams • 3 min read • Fri, 27th Dec 2024