Australian Stories

PayPal launches Fastlane to boost guest checkout in Australia

PayPal has launched Fastlane in Australia, speeding up guest checkout to cut cart abandonment and boost conversion rates for local retailers.

By Melvin Hipolito • 3 min read • Thu, 11th Sep 2025

Marketing Technologies

Shoppable TV doubles toy sales as parents embrace seamless buying

A global toy brand's shoppable TV campaign more than doubled sales by enabling parents to buy toys seamlessly via connected TV and QR codes.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025

Artificial Intelligence

PayPal offers Comet browser early access trial valued at USD $200 in AU

PayPal offers Australian customers early access to Perplexity's AI-powered Comet browser, including a 12-month USD $200 trial of Perplexity Pro.

By Jed Nykolle Harme • 3 min read • Fri, 5th Sep 2025

Customer Experience

Australia Post & Shopify boost delivery for AUD $19.2bn market

Australia Post and Shopify have teamed up to simplify shipping, benefiting thousands of businesses amid Australia's booming AUD $19.2bn online market.

By Melania Watson • 3 min read • Thu, 4th Sep 2025

Data Protection

Australians prioritise privacy & AI personalisation in online shopping

New research reveals Australians prioritise data privacy and AI personalisation in online shopping, seeking better service and seamless digital experiences.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025

Digital Transformation

Why 'ship-from-store' is the 'path to profit' for Australian retailers

Australian retailers are adopting ship-from-store to cut costs, speed up delivery and boost profits amid rising costs and fierce competition from global giants.

By Jamie Cairns • 7 min read • Mon, 25th Aug 2025

Global Stories

Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025

Marketing Technologies

Gen Z & Millennials turn to AI for shopping advice over search

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025

Online shopping

Flora & Fauna checkout adds climate option with Sphere tech

Flora & Fauna shoppers can now offset delivery emissions at checkout via Sphere's app, supporting climate projects like the Sunnyside Permanent Planting Project.

By Melvin Hipolito • 4 min read • Wed, 10th Sep 2025

Fintech

Ecommpay brings real-time climate action to payment checkout

Ecommpay integrates ekko's real-time carbon tracking and offsetting into its Hosted Payment Page, enabling eco-friendly checkout options for online shoppers.

By Sean Mitchell • 3 min read • Thu, 4th Sep 2025

Customer Experience

Generative AI fuels 4,700% rise in retail web traffic, Adobe finds

Generative AI boosts US retail web traffic by 4,700% year-on-year as shoppers increasingly use AI tools for research and recommendations, Adobe reveals.

By Sean Mitchell • 4 min read • Fri, 22nd Aug 2025

Digital Transformation

David Jones, BWS & The Iconic expand digital post-purchase offers

David Jones, BWS and The Iconic partner with Rokt to offer tailored post-purchase promotions, enhancing customer experience and boosting revenue.

By Kaleah Salmon • 3 min read • Thu, 21st Aug 2025

Stories from Other Regions

Customer Experience

UK shoppers embrace AI in retail but demand more transparency

While 38% of UK shoppers use AI in retail, 72% want control and 94% demand transparency in how AI handles their data and choices.

By Shannon Williams • 3 min read • Thu, 25th Sep 2025

Customer Experience

Signifyd launches Intelligent Returns to help UK retailers curb costly returns

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

By Jed Nykolle Harme • 3 min read • Tue, 16th Sep 2025

Customer Experience

Spreetail unveils Promise Pro to speed up large item deliveries

Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025

Marketing Technologies

Brits turn to GenAI to find gifts & manage budgets at Christmas

UK shoppers are rapidly embracing generative AI this Christmas, with 71% using it to pick gifts and manage budgets amid rising cost of living worries.

By Jed Nykolle Harme • 4 min read • Fri, 12th Sep 2025

Customer Experience

Peer reviews surpass influencers for UK shoppers' purchase decisions

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025

Customer Experience

Black Friday 2024 sees 3.1% growth as bounce rates increase

Black Friday 2024 saw a 3.1% growth in eCommerce sales as bounce rates rose 3.8%, with specialist retailers outperforming multi-category stores overall.

By Sean Mitchell • 4 min read • Thu, 4th Sep 2025