Australian Stories

More than half of Australians receive unwanted Christmas gifts

Over half of Australians have received unwanted Christmas gifts, with 76% struggling to choose suitable presents each festive season, new research reveals.

By Melvin Hipolito • 3 min read • Thu, 4th Dec 2025

Displays

LG unveils Black Friday appliance deals with up to 50% off

LG offers up to 50% off selected home appliances, TVs and monitors for Black Friday, with extra perks for members buying online in Australia until early December.

By Melania Watson • 2 min read • Fri, 28th Nov 2025

DevOps

Australian retailers face rising cyber threats as Black Friday nears

Australian retailers face rising cyber threats ahead of Black Friday, with fraud and losses surging as online shopping peaks during the holiday sales period.

By Melvin Hipolito • 4 min read • Thu, 27th Nov 2025

Global Stories

Customer Experience

How AI, social commerce & experience will reshape retail in 2026

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

By Shannon Williams • 5 min read • Fri, 5th Dec 2025

Online shopping

Friendly fraud rise during Cyber Week threatens retail profits

US retailers face rising friendly fraud during Cyber Week as 77% of shoppers dispute charges via banks, threatening profits amid USD $43.7bn online spend.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025

Generative AI

Black Friday searches hit 33.5bn as shoppers favour value & pets

Black Friday searches hit 33.5bn, with pet products surging 81% and shoppers favouring value, wellness, and early deals over luxury goods this year.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025

Gaming

US online sales hit USD $14.25 billion on Cyber Monday 2025

US online sales reached a record USD $14.25 billion on Cyber Monday 2025, driven by strong discounts and a surge in mobile shopping activity.

By Melvin Hipolito • 4 min read • Thu, 4th Dec 2025

Customer Experience

Website accessibility barriers drive UK shoppers to abandon sales

Accessibility barriers cause 57% of UK shoppers, including 76% with disabilities, to abandon online purchases during key sales like Black Friday and January sales.

By Melania Watson • 3 min read • Tue, 2nd Dec 2025

Virtual Private Networks

PureVPN launches all-in-one mobile app to combat alert fatigue

PureVPN launches a unified mobile app combining VPN, Password Manager, and more to reduce alert fatigue.

By Kaleah Salmon • 3 min read • Fri, 28th Nov 2025

Customer Experience

Onton raises USD $7.5 million to expand its AI shopping platform

Onton secures USD $7.5 million seed funding to grow its AI-powered shopping platform, aiming to simplify online product search and expand globally.

By Melania Watson • 3 min read • Thu, 27th Nov 2025

Data Privacy

OpenAI unveils ChatGPT shopping research with tailored guides

OpenAI introduces a ChatGPT shopping tool offering personalised guides and real-time product comparisons to aid informed buying decisions across various categories.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025

Virtual Private Networks

eCommerce platforms face AI-powered cyber threats for 2025 season

eCommerce platforms face rising AI-driven cyber threats ahead of 2025 holidays as attackers exploit vulnerabilities and stolen credentials for fraud.

By Sean Mitchell • 4 min read • Wed, 26th Nov 2025

Endpoint Protection

Retailers face digital & cyber threats in Black Friday season

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

By Sean Mitchell • 5 min read • Wed, 26th Nov 2025

Customer Experience

Why multilingual messaging is becoming essential for shopify's global future

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

By David Hayes • 5 min read • Wed, 26th Nov 2025

Stories from Other Regions

Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025

Data Protection

Black Friday: shoppers & retailers face rising cyber threats

Around 60% of UK adults plan to shop this Black Friday, as retailers brace for rising cybercrime targeting fast-paced online sales and AI-driven bots.

By Shannon Williams • 4 min read • Fri, 28th Nov 2025