TechDay Australia - Australia's technology news network

Nuance stories - Page 1

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How the evolution of AI will reshape cybersecurity
Mon, 6th May 2024
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malware
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firewalls
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phishing
From the foundations laid by Alan Turing to today's AI-mainstream force, discover how artificial intelligence is revolutionising cybersecurity, aiding defence and posing new challenges.
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Chief Justice anticipates significant AI impact on law
Wed, 3rd Jan 2024
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ai
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law
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nuance
Supreme Court Chief Justice, John Roberts, urges careful implementation and underscoring the irreplaceable values of human judgement.
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Customers would rather shop online than instore since lockdowns - Research shows
Fri, 9th Jul 2021
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fintech
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nuance
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online banking
Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.
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Microsoft spends $19.7b to acquire AI software firm Nuance
Tue, 13th Apr 2021
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ai
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healthtech
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microsoft
The acquisition enables Microsoft to capitalise on Nuance’s ‘decades’ of experience in both enterprise artificial intelligence (AI) and healthcare.
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Bank Australia rolls out voice biometrics designed by Nuance
Thu, 1st Apr 2021
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uc
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biometrics
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fintech
After a successful test rollout at the end of 2020, the bank is now offering voice-based biometric protection to all customers.
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Nuance revamps AI authentication to protect seniors from fraud
Fri, 5th Jun 2020
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uc
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contact centre
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nuance
Nuance enhances Gatekeeper AI to better protect seniors from fraud, prioritising elderly callers in call centres amid rising cyber threats during COVID-19.
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Nuance utilises AI to solve contact centre woes
Fri, 17th Apr 2020
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crm
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uc
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martech
Nuance has unveiled Voice-to-Agent, an AI-powered tool designed to alleviate the pressure on contact centres exacerbated by COVID-19 disruptions.
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Nuance announces updates to biometric fraud detection offering
Thu, 10th Oct 2019
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uc
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biometrics
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ai
Nuance unveils upgrades to their biometric solution, enhancing fraud detection and customer authentication with AI-driven features and cloud-native scalability.
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Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
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ai
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healthtech
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nuance
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
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You only get one chance to make a first impression
Mon, 20th May 2019
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crm
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
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Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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uc
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cx
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martech
Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.
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Nuance biometrics fight back against fraud
Mon, 25th Mar 2019
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uc
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biometrics
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contact centre
Nuance Communications claims its biometric technology has thwarted over USD $1 billion in fraud, as fraud attacks via contact centres rise sharply.
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Nuance aims to reinvent agent AI for the contact centre
Thu, 7th Mar 2019
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uc
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ai
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contact centre
Nuance Communications unveils a new technology bundle to revamp Agent AI, merging human agents and AI for an enhanced customer experience in contact centres.
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Why voice biometrics will end the password era
Mon, 9th Jul 2018
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uc
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biometrics
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contact centre
Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.
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Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
Thu, 2nd Nov 2017
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uc
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ai
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avaya
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
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Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Fri, 22nd Sep 2017
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crm
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martech
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ai
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
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Nuance announces strategic partnership with Lexmark for NZ
Wed, 17th May 2017
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partner programmes
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printing
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lexmark
Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.
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Nuance adds deep learning to enterprise speech recognition offerings
Tue, 9th May 2017
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microsoft
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nuance
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dragon
Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.
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ANZ Bank to roll out voice biometrics for high value transactions
Mon, 3rd Apr 2017
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uc
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biometrics
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contact centre
From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.
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5 steps to managing printing within businesses and reducing cost
Thu, 16th Mar 2017
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document management
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ecm
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martech
Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.