Mitel stories
Mitel launches AI-powered platform for enhanced CX management
Tue, 19th Nov 2024
#
hybrid cloud
#
data analytics
#
digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
#
cx
#
martech
#
omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Mitel unveils CEM solution to enhance emergency response
Mon, 21st Oct 2024
#
data privacy
#
ai
#
business continuity
Mitel has unveiled its Critical Event Management solution, enhancing emergency response capabilities for businesses in the UK and Germany amidst rising threats.
Mitel unveils AI-powered communication analysis solution
Fri, 11th Oct 2024
#
cx
#
martech
#
genai
Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.
Zoom & Mitel forge hybrid cloud partnership for enterprises
Thu, 19th Sep 2024
#
uc
#
hybrid cloud
#
cloud services
Zoom partners with Mitel to offer a hybrid cloud solution, integrating Zoom Workplace and AI with Mitel's platforms, enhancing enterprise collaboration and security.
Mitel expands virtual care services to seven European countries
Thu, 27th Jun 2024
#
healthtech
#
ar, vr & metaverse
#
cloud services
Mitel expands its Virtual Care and Collaboration Service to seven new European markets, including the UK, enhancing patient care with secure, seamless communication solutions.
Robotic Marketer launches AI-driven marketing programme for SMEs
Thu, 27th Jun 2024
#
ai
#
sap
#
oracle
Robotic Marketer launches Come Market Your Business with Me, designed to streamline marketing for Australian small businesses using AI.
Mitel recognises global partners at annual Next Awards 2024
Fri, 31st May 2024
#
collaboration
#
mitel
#
business communications
Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.
Mitel bolsters growth with enhanced business communication strategy
Mon, 29th Apr 2024
#
hybrid cloud
#
e-learning
#
data privacy
Mitel, a global business communications leader, unveils strategic enhancements in hybrid cloud solutions, deep vertical integrations, and multimodal capabilities, set to propel company growth and increase customer value.
Martello and Mitel renew and extend their partnership
Mon, 20th Jun 2022
#
uc
#
data analytics
#
martech
Martello extends partnership with Mitel to provide Mitel Performance Analytics software to more customers and partners.
RingCentral and Mitel enter strategic partnership to enrich cloud comms
Thu, 6th Jan 2022
#
uc
#
partner programmes
#
contact centre
RingCentral and Mitel have partnered to offer a migration path to RingCentral's cloud communications platform for Mitel's global customer base.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
#
crm
#
uc
#
martech
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Rapid growth in UCaaS market driven by range of vendors
Mon, 11th Feb 2019
#
uc
#
mitel
#
ringcentral
New data from Synergy Research Group paints a pretty picture of the unified-communications-as-a-service (UCaaS) market.
Mitel partners with Aussie distributor to bring UCaaS to ANZ
Tue, 4th Dec 2018
#
uc
#
network infrastructure
#
sdn
Mitel has signed a master agent agreement with Tradewinds Brokerage to expand its unified communications as a service (UCaaS) market in ANZ.
CX perception gap means opportunities for channel
Thu, 7th Jun 2018
#
crm
#
uc
#
cx
A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.
Cisco vs. Microsoft: Giants battle for leadership as market reaches all-time high
Thu, 29th Mar 2018
#
uc
#
hybrid & remote work
#
microsoft
Global collaboration market hits record high in Q4 with revenues reaching almost $10bn, reports Synergy Research Group. Cisco and Microsoft lead the market.
Mitel out as Polycom gets better offer
Mon, 11th Jul 2016
#
uc
#
hybrid & remote work
#
mitel
The merger between Polycom and Mitel has come to end with Polycom announcing it has terminated the agreement following a better offer.
Kiwi UC firm Cogent enters strategic partnership with Nectar Services Corp
Thu, 16th Jul 2015
#
uc
#
cisco
#
avaya
New Zealand's Cogent has partnered with Nectar to offer comprehensive monitoring and diagnostic software for UC services.
Former HP manager joins Mitel, targets NZ channel market
Wed, 21st Jan 2015
#
uc
#
hp
#
collaboration
James Bruty, ex-HP manager, now leads Mitel's charge to dominate NZ's unified communications market, leveraging 19 years of IT expertise.
Mitel completes mega Aastra merger
Fri, 7th Feb 2014
#
aastra
#
mitel
Mitel merges with Aastra, creating a communications powerhouse with $1.1bn in annual revenue, bolstering its position in a booming global market.