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Mitel unveils WX framework for unified workforce comms
Unified Communications

Mitel unveils WX framework for unified workforce comms

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Zoom & Mitel launch hybrid communications solution
Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Mitel unveils AI-powered communication analysis solution
Customer Experience

Mitel unveils AI-powered communication analysis solution

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Zoom & Mitel forge hybrid cloud partnership for enterprises
Unified Communications

Zoom & Mitel forge hybrid cloud partnership for enterprises

Zoom partners with Mitel to offer a hybrid cloud solution, integrating Zoom Workplace and AI with Mitel's platforms, enhancing enterprise collaboration and security.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024
Robotic Marketer launches AI-driven marketing programme for SMEs
Artificial Intelligence

Robotic Marketer launches AI-driven marketing programme for SMEs

Robotic Marketer launches Come Market Your Business with Me, designed to streamline marketing for Australian small businesses using AI.

By Shannon Williams • 3 min read • Thu, 27th Jun 2024
Mitel recognises global partners at annual Next Awards 2024
Unified Communications

Mitel recognises global partners at annual Next Awards 2024

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Mitel bolsters growth with enhanced business communication strategy
Hybrid Cloud

Mitel bolsters growth with enhanced business communication strategy

Mitel, a global business communications leader, unveils strategic enhancements in hybrid cloud solutions, deep vertical integrations, and multimodal capabilities, set to propel company growth and increase customer value.

By Catherine Knowles • 3 min read • Mon, 29th Apr 2024
Martello and Mitel renew and extend their partnership
Unified Communications

Martello and Mitel renew and extend their partnership

Martello extends partnership with Mitel to provide Mitel Performance Analytics software to more customers and partners.

By Zach Thompson • 3 min read • Mon, 20th Jun 2022
RingCentral and Mitel enter strategic partnership to enrich cloud comms
Unified Communications

RingCentral and Mitel enter strategic partnership to enrich cloud comms

RingCentral and Mitel have partnered to offer a migration path to RingCentral's cloud communications platform for Mitel's global customer base.

By Catherine Knowles • 3 min read • Thu, 6th Jan 2022
Contact centre market to see 14.6% CAGR over next five years
Customer Relationship Management

Contact centre market to see 14.6% CAGR over next five years

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

By Ben Moore • 3 min read • Fri, 12th Jul 2019
Rapid growth in UCaaS market driven by range of vendors
Unified Communications

Rapid growth in UCaaS market driven by range of vendors

New data from Synergy Research Group paints a pretty picture of the unified-communications-as-a-service (UCaaS) market.

By Staff Writer • 2 min read • Mon, 11th Feb 2019
Mitel partners with Aussie distributor to bring UCaaS to ANZ
Unified Communications

Mitel partners with Aussie distributor to bring UCaaS to ANZ

Mitel has signed a master agent agreement with Tradewinds Brokerage to expand its unified communications as a service (UCaaS) market in ANZ.

By Staff Writer • 2 min read • Tue, 4th Dec 2018
CX perception gap means opportunities for channel
Customer Relationship Management

CX perception gap means opportunities for channel

A new survey from Mitel shows that businesses' customer experience isn't as good as they think - but tech could be a big part of the solution.

By Ben Moore • 3 min read • Thu, 7th Jun 2018

Stories from Other Regions

Mitel unveils CEM solution to enhance emergency response
Data Privacy

Mitel unveils CEM solution to enhance emergency response

Mitel has unveiled its Critical Event Management solution, enhancing emergency response capabilities for businesses in the UK and Germany amidst rising threats.

By Catherine Knowles • 3 min read • Mon, 21st Oct 2024
Mitel expands virtual care services to seven European countries
Health Technologies

Mitel expands virtual care services to seven European countries

Mitel expands its Virtual Care and Collaboration Service to seven new European markets, including the UK, enhancing patient care with secure, seamless communication solutions.

By Catherine Knowles • 3 min read • Thu, 27th Jun 2024