IT service management (ITSM) stories - Page 8
SolarWinds report highlights key ITSM improvement strategies
Thu, 14th Nov 2024
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
IFS reports record growth in Q3 2024 with key acquisitions
Tue, 5th Nov 2024
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manufacturing
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clean technologies
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sustainability
IFS reported record growth for Q3 2024, with Annual Recurring Revenue rising 30%, driven by strategic acquisitions and strong cloud adoption.
Atomicwork raises USD $14 million, bolsters AI tech & team
Wed, 25th Sep 2024
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uc
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martech
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cdp
Atomicwork raises USD $14 million in seed funding, enhances enterprise AI tech, and fortifies its US team with new leadership to drive future innovations.
Murali Swaminathan named Chief Technology Officer at Freshworks
Wed, 4th Sep 2024
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hcm
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casb
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sony
Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.
Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update
Thu, 15th Aug 2024
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martech
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advanced persistent threat protection
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agentic ai
Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.
Optus teams with Devo for new managed threat monitoring service
Sun, 11th Aug 2024
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siem
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it automation
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ueba
Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.
Qualys unveils TruRisk Eliminate to streamline cybersecurity
Wed, 31st Jul 2024
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ransomware
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partner programmes
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cybersecurity
Qualys launches TruRisk Eliminate, a novel solution aimed at addressing cybersecurity vulnerabilities without solely relying on patching, enhancing protection.
Workflow automation a top priority for 60 percent of executives
Thu, 13th Jun 2024
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digital transformation
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cx
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
Freshworks acquires Device42, enhancing IT asset management
Wed, 12th Jun 2024
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partner programmes
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itsm
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device42
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
SolarWinds launches AI engine to transform IT operations
Wed, 22nd May 2024
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devops
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pam
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mfa
SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.
Tanium & ServiceNow launch new IT & security solutions
Tue, 14th May 2024
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cybersecurity
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cloud services
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software
Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.
SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Tue, 23rd Apr 2024
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hybrid cloud
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edge computing
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multi-cloud
SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.
Atturra attains Cisco Gold Provider status in Australia
Thu, 4th Apr 2024
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cx
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martech
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partner programmes
Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.
CIH Solutions to modernise WCG's IT operations with Halo platform
Fri, 29th Mar 2024
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edutech
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google
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education, learning & training
CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.
Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
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uc
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firewalls
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
SolarWinds shines with industry recognition for IT solutions
Thu, 18th Jan 2024
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cloud security
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apm
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software development
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
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siem
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pam
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mfa
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
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digital transformation
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hcm
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partner programmes
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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digital transformation
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cx
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martech
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks' IT service management solution.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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edutech
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partner programmes
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api
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.