Genesys stories
Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.
Australia and New Zealand rank lowest in IoT-enabled customer experience maturity, according to a new report by Genesys.
MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.
Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
Global forums in five continents share best practices on the world's #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year's theme of 'Next-Generation CX'.
New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
Webster will spearhead a regional partner support network across ANZ, building on the momentum established by Genesys' existing channel program.
Genesys named market leader by Gartner in Magic Quadrant report for seventh consecutive year. #contactcentre #customerexperience.
Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.
Many companies are struggling to adapt their business to serve a new wave of consumers from the millennial generation.
Genesys launches Gvalidated initiative to bolster partner program, aiming for better integration and recognition of partner-developed applications.
Paul Crump brings over 25 years' IT expertise to Interactive Intelligence as Territory Manager, ANZ, focusing on business process automation from Melbourne.
