Australian Stories

Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions

Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.

By Sara Barker • 2 min read • Fri, 9th Sep 2016

Global Stories

Customer Relationship Management

Is your chatbot bringing down the customer satisfaction score?

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

By Abhishek Malhotra • 7 min read • Fri, 12th Aug 2022

Data Analytics

IWD 2022: Leading during uncertain times - the rising importance of empathy

We're currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.

By Gabrielle Cichero • 5 min read • Tue, 8th Mar 2022

Stories from Other Regions

Customers

Communicating with customers in the CEC

In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Search