Empathy stories - Page 3
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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uc
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data analytics
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
IWD 2023: How women in tech can ‘embrace equity’ by supporting each other
Wed, 8th Mar 2023
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dei
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flexible work
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iwd
When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.
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Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director
Fri, 7th Oct 2022
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martech
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digital media
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advertising technologies
The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.
Is your chatbot bringing down the customer satisfaction score?
Fri, 12th Aug 2022
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crm
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uc
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cx
Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.
IWD 2022: Leading during uncertain times - the rising importance of empathy
Tue, 8th Mar 2022
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data analytics
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martech
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planning
We’re currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.
Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions
Fri, 9th Sep 2016
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microsoft
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empathy
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design
Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.
Communicating with customers in the CEC
Wed, 1st Jul 2009
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customers
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workplace culture
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economy
In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.