Customer service Stories - Page 77

Global Stories

Customer service stories

DB Breweries 'Sapping' into potential

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.

By Staff Writer • 3 min read • Thu, 11th Jul 2013

Unified Communications

Symantec's Pacific Partner award winners revealed…

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

By Staff Writer • 2 min read • Fri, 14th Jun 2013

Unified Communications

Finally some good news for Telecom, new Kiwi CFO appointed

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

By Staff Writer • 2 min read • Fri, 1st Mar 2013

Customer Experience

Lindeman leads from the front after FrontRange promotion

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

By Staff Writer • 1 min read • Mon, 11th Feb 2013

Customer Relationship Management

NAB Social Media Command Centre unveiled

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.

By Rebecca Rallo • 3 min read • Tue, 18th Dec 2012

Microsoft

Microsoft: 12 reasons company's use Microsoft Dynamics

During Microsoft's ReImagined event, the software manufacturer outlined why Microsoft Dynamics can drive revenue and serve customers.

By Staff Writer • 2 min read • Fri, 23rd Nov 2012

Storage

Surviving the ultimate disaster: Data loss

Remember to include data recovery when you're selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

By Staff Writer • 3 min read • Mon, 1st Oct 2012

Customer Experience

Zendesk's fresh funding fuels cloud-based apps

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

By Staff Writer • 1 min read • Thu, 20th Sep 2012

Customer Relationship Management

New solution for mobile customer service

Interactive Intelligence unveils Interaction Mobilizer, enabling firms to offer branded customer service apps for a seamless experience.

By Staff Writer • 2 min read • Mon, 18th Jun 2012

Customer Relationship Management

Interactive Intelligence takes customer service mobile

New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.

By Staff Writer • 2 min read • Thu, 10th May 2012

Customer Relationship Management

How to get the most out of partner programmes

The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.

By Staff Writer • 5 min read • Fri, 2nd Mar 2012

Customer Relationship Management

VoIP's opportunities

With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.

By Staff Writer • 6 min read • Wed, 1st Feb 2012

Customer Relationship Management

Reaching inward to improve customer service

In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.

By Staff Writer • 6 min read • Wed, 1st Feb 2012

Customers

Online helpdesk spreads satisfaction in NZ - Updated

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

By Staff Writer • 2 min read • Wed, 1st Feb 2012

Unified Communications

Leading with innovation

In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils' adaptive call centre earned the 2011 Initiative of the Year award.

By Staff Writer • 2 min read • Thu, 1st Dec 2011