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Customer service Stories - Page 76

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Customer service stories

Kaseya invests in customer success programme, hires new CCO
Customer Relationship Management

Kaseya invests in customer success programme, hires new CCO

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

By Catherine Knowles • 2 min read • Thu, 13th Aug 2015
Top trends impacting the retail sector
Customer Relationship Management

Top trends impacting the retail sector

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

By Catherine Knowles • 5 min read • Mon, 25th May 2015
Identity access management: More than just security
Customer Relationship Management

Identity access management: More than just security

Identity and access management isn't just about security; instead organisations are looking to IAM to help transform customer engagement.

By Heather Wright • 3 min read • Fri, 22nd May 2015
Skinny knocks 2degrees out of top spot at Canstar Awards
Customer Relationship Management

Skinny knocks 2degrees out of top spot at Canstar Awards

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

By Catherine Knowles • 2 min read • Mon, 13th Apr 2015
iT360 and their weapon of choice for network security
Customer Relationship Management

iT360 and their weapon of choice for network security

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.

By Catherine Knowles • 3 min read • Wed, 18th Mar 2015
Adapt your customer service strategies, or die.
Customer Relationship Management

Adapt your customer service strategies, or die.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

By Shannon Williams • 3 min read • Mon, 16th Mar 2015
Genesys increases focus on ANZ mid-market with cloud offerings
Customer Relationship Management

Genesys increases focus on ANZ mid-market with cloud offerings

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

By Catherine Knowles • 2 min read • Tue, 10th Mar 2015
Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines
Customer Relationship Management

Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

By Shannon Williams • 2 min read • Tue, 20th Jan 2015
Zendesk takes customer service to apps and websites with Embeddables
Customer Relationship Management

Zendesk takes customer service to apps and websites with Embeddables

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

By Catherine Knowles • 2 min read • Thu, 4th Dec 2014
New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers
Unified Communications

New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

By Staff Writer • 3 min read • Tue, 29th Apr 2014
Kiwi based eCommerce company continues global growth
Customer Experience

Kiwi based eCommerce company continues global growth

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

By David Williams • 3 min read • Tue, 15th Apr 2014
F5 expands its support centre operations to Auckland
F5 Networks

F5 expands its support centre operations to Auckland

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

By Staff Writer • 3 min read • Fri, 4th Apr 2014
Is Telecom's rebranding risky business...?
Unified Communications

Is Telecom's rebranding risky business...?

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

By Staff Writer • 3 min read • Wed, 26th Feb 2014
Synnex acquires IBM's customer services business
Customer Relationship Management

Synnex acquires IBM's customer services business

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

By Staff Writer • 2 min read • Mon, 16th Sep 2013

Stories from Other Regions

Customer service stories

Technology and broadband vital for Kiwi businesses
Unified Communications

Technology and broadband vital for Kiwi businesses

Of businesses using the internet, just under one-quarter used a fibre-optic connection for ultra-fast broadband in 2014.

By Shannon Williams • 2 min read • Thu, 9th Apr 2015
What you need to know about 24/7 Hosting NZ…
Edge Computing

What you need to know about 24/7 Hosting NZ…

24/7 Hosting NZ, a supposedly budget-friendly web hosting company in New Zealand, has left angry customers unable to contact them for up to a month.

By Staff Writer • 3 min read • Fri, 23rd May 2014
IT exporter moves Auckland office
Unified Communications

IT exporter moves Auckland office

ROCPAC International relocates to Mangere, partnering with Supply Chain Solutions to bolster service delivery and operational efficiency near Auckland Airport.

By Staff Writer • 2 min read • Mon, 7th Oct 2013
JB Hi-Fi bucks the trend with sales boost
JB Hi-Fi

JB Hi-Fi bucks the trend with sales boost

Electronics retailer enjoys an earnings increase of 11% and expects more of the same through the remainder of this year and the next.

By Staff Writer • 2 min read • Tue, 13th Aug 2013