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Australian Stories

Gratifii & Fastter launch mobile plans as rewards
Unified Communications

Gratifii & Fastter launch mobile plans as rewards

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

By Melania Watson • 2 min read • Fri, 29th Nov 2024

Global Stories

VMware customers concerned over rising costs & licensing
IT Automation

VMware customers concerned over rising costs & licensing

A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
AccountsIQ expands leadership team with new CFO & CMO
Software-as-a-Service

AccountsIQ expands leadership team with new CFO & CMO

AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.

By Imee Dequito • 3 min read • Wed, 11th Dec 2024
Exclusive: NICE CXone drives customer experience innovation in ANZ
Unified Communications

Exclusive: NICE CXone drives customer experience innovation in ANZ

Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.

By Melania Watson • 4 min read • Tue, 10th Dec 2024
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
Generative AI boosts productivity in ANZ workplaces
Generative AI

Generative AI boosts productivity in ANZ workplaces

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Appian celebrates winners of 2024 APJ Partner Awards
Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024
Turning inventory management and delivery into a peak season competitive advantage
Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
AI & employee focus to transform customer experience by 2025
Customer Experience

AI & employee focus to transform customer experience by 2025

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Searchspring unveils dynamic custom profiles for retail
Customer Experience

Searchspring unveils dynamic custom profiles for retail

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
AgeAI app launches in Ireland to curb underage vaping
Artificial Intelligence

AgeAI app launches in Ireland to curb underage vaping

Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

Stories from Other Regions

MTF reports record USD $1.1bn receivables for FY24
Financial results

MTF reports record USD $1.1bn receivables for FY24

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

By Kaleah Salmon • 2 min read • Fri, 6th Dec 2024
Maxicare improves operations with NICE Workforce Management
Unified Communications

Maxicare improves operations with NICE Workforce Management

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024
MTF unveils new brand identity stressing local expertise
NZD

MTF unveils new brand identity stressing local expertise

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

By Kaleah Salmon • 3 min read • Mon, 25th Nov 2024
Acxiom unveils top CX trends for 2025 with human focus
Data Analytics

Acxiom unveils top CX trends for 2025 with human focus

Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024