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Australian Stories

Black Friday 2024: How automation can revolutionise Australian retailers' success
Digital Transformation

Black Friday 2024: How automation can revolutionise Australian retailers' success

As Black Friday 2024 approaches, Australian retailers must adopt automation to efficiently manage an expected spend of AUD $6.7 billion during the event.

By ShipStation • 5 min read • Wed, 9th Oct 2024
Customer experience: The heart of sustainable growth
Crypto

Customer experience: The heart of sustainable growth

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

By Darren Cockerell • 5 min read • Tue, 1st Oct 2024

Global Stories

Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Dematic's virtual event explores supply chain automation
Supply Chain

Dematic's virtual event explores supply chain automation

Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.

By Imee Dequito • 2 min read • Thu, 10th Oct 2024
Insight named AWS premier tier partner for client success
Hyperscale

Insight named AWS premier tier partner for client success

Insight has been recognised as an AWS Premier Tier Services Partner, showcasing its technical expertise and commitment to customer satisfaction.

By Melania Watson • 2 min read • Tue, 8th Oct 2024
DoiT unveils Cloud Build to ease AWS migration process
Migration

DoiT unveils Cloud Build to ease AWS migration process

DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success
Storage

Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success

Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.

By Melania Watson • 5 min read • Tue, 1st Oct 2024
Most firms report sales boost after eCommerce platform switch
Migration

Most firms report sales boost after eCommerce platform switch

A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.

By Kaleah Salmon • 3 min read • Mon, 30th Sep 2024
LearnUpon achieves HubSpot App Partner certified integration
EduTech

LearnUpon achieves HubSpot App Partner certified integration

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
Shippit launches new service to boost Australian retail abroad
Supply Chain

Shippit launches new service to boost Australian retail abroad

Shippit launches Shippit International, a cutting-edge cross-border shipping service to help Australian retailers tackle rising costs and boost their global presence.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024
Certinia joins Salesforce's Agentforce for advanced AI solutions
Marketing Technologies

Certinia joins Salesforce's Agentforce for advanced AI solutions

Certinia has teamed up with Salesforce's Agentforce Partner Network to enhance AI capabilities for customers, promising efficiency and improved business outcomes.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Microsoft, Firstsource join forces to drive digital transformation
Digital Transformation

Microsoft, Firstsource join forces to drive digital transformation

Microsoft and Firstsource Solutions partner to deploy Azure OpenAI Service, aiming to boost digital transformation with generative AI solutions for global clients.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Enhancing project success: the critical role of a business analyst
Customer Experience

Enhancing project success: the critical role of a business analyst

As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.

By Avec Global • 5 min read • Tue, 24th Sep 2024

Stories from Other Regions

Deutsche Telekom IT enhances service with Dynatrace AI
Digital Transformation

Deutsche Telekom IT enhances service with Dynatrace AI

Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024
TDCX Malaysia wins Frost & Sullivan award for 2023
Customer Experience

TDCX Malaysia wins Frost & Sullivan award for 2023

TDCX Malaysia has won the Frost & Sullivan Company of the Year award for the second time, recognising its excellence in growth and innovation.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024
UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024