Customer retention stories
NormCyber wins Cyber Security Company of the Year in 2024
Last week
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data protection
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cx
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martech
NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.
HiTRUST focuses on balancing security with user experience
Last week
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cx
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martech
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passwords
HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.
Zendesk report reveals CX benefits of adopting AI in APAC
Last week
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digital transformation
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cx
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martech
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
How businesses can meet the challenges of restricted consumer spending
Last week
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cx
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martech
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personalisation
As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.
Netcore Cloud expands collaboration with Google Cloud AI
Last week
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data analytics
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cx
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martech
Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.
Study shows personalisation key to consumer loyalty in UK
Last week
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cx
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martech
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personalisation
A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.
Ecommpay advises on optimising festive checkout processes
Last week
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cryptocurrency
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fintech
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cx
Ecommpay is urging e-commerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.
Bian launches Coreless Banking 4.0 for AI-driven insights
This month
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cx
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martech
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ai
The Banking Industry Architecture Network has unveiled Coreless Banking 4.0, harnessing AI to help banks retain customers amid growing competition.
Unlocking unused customer data: A wake up call for travel and hospitality
This month
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hyperscale
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cx
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martech
A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.
Twilio report: Trust crucial for Australian consumer loyalty
Last month
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cx
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martech
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personalisation
Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.
MVNO-in-a-Box revenue to exceed USD $1 billion by 2029
Last month
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uc
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cx
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martech
A Juniper Research study forecasts global MVNO-in-a-Box revenue will hit USD $1 billion by 2029, up from USD $310 million in 2024.
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Last month
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cx
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martech
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ecommerce
eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.
UK retailers lose $2.6 billion annually to policy abuse
Last month
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cx
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martech
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partner programmes
New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.
IFS Ultimo named leader in Verdantix 2024 EAM Software report
Last month
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data analytics
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cx
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martech
IFS Ultimo has been named a 'Leader' in the 2024 Verdantix Green Quadrant for Enterprise Asset Management software, marking its second consecutive accolade.
Hornetsecurity launches tool to streamline MSP operations
Last month
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cx
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martech
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apm
Hornetsecurity has launched the 365 Multi-Tenant Manager, streamlining Microsoft 365 tenant management for Managed Service Providers and boosting productivity.
Deliver when it matters most: Retention and revenue this peak season
Last month
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cx
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martech
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inflation
As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.
Dodo partners with Gentrack for advanced billing system
Last month
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uc
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data analytics
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hyperscale
Vocus Group partners with Gentrack to launch a modern billing system for Dodo Power & Gas, enhancing operational efficiency in the Australian energy sector.
LearnUpon achieves HubSpot App Partner certified integration
Fri, 27th Sep 2024
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edutech
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crm
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it training
LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.
David Phillips joins SmartBear as SVP to boost customer success
Fri, 27th Sep 2024
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cx
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martech
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developers
SmartBear appoints David Phillips as SVP of Customer Retention and Technical Sales Engineering, leveraging his two decades of customer-focused experience from 3Play Media.
Snowflake introduces AI Data Cloud tailored for travel industry
Thu, 26th Sep 2024
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cx
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martech
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cdp
Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.