TechDay Australia - Australia's technology news network

Customer retention stories

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Rapid7 announces UK & Ireland winners of 2024 Partner Awards
Last week
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cx
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martech
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advanced persistent threat protection
Rapid7 reveals Softcat, Integrity360 and Saepio Solutions as standout winners in its 2024 Partner Awards, lauding their proactive collaboration in enhancing customer cyber security.
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Atlas partners with datascalehr for major AI payroll revolution
This month
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ml
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cx
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martech
Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.
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Singaporeans value seamless, secure digital experiences, survey finds
This month
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cx
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martech
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physical security
Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.
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Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Last month
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crm
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cx
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martech
Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.
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NormCyber unveils service to enhance cyber incident readiness
Last month
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martech
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cx
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advanced persistent threat protection
NormCyber, a Fareham-based risk management firm, rolls out an Incident Response Readiness Assessment service to combat a 64% rise in cyber incidents by simulating attacks and fine-tuning their response.
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Legit Security boosts leadership team with new VP appointment
Last month
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cx
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martech
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cyberark
US firm Legit Security expands its executive team with the appointment of Justin Bradley as VP of Customer Success, reinforcing the ASPM pioneer's dedication to customer development and retention.
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Titans of Tech - Ameya Talwalkar of Cequence Security
Last month
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cx
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martech
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breach prevention
Meet Ameya Talwalkar, the Founder and CEO of Cequence Security, who are transforming digital security with its innovative and comprehensive approach to API vulnerabilities.
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PayPal expands payment solutions for Australian SMBs
Last month
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apple
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cx
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martech
PayPal enhances payment solutions for Australian SMBs, integrating options like Apple Pay and Google Pay. This expansion aims to improve the shopping experience and retain customers.
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NormCyber beefs up executive team to boost European expansion
Last month
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martech
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soc
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cx
Cyber risk firm, NormCyber, appoints four senior executives to bolster expansion plans and introduces new partnerships and offerings to expand its services in Europe.
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VeUP recruits Damian Skendrovic as General Manager for EMEA
Last month
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cx
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martech
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payroll systems
VeUP bolsters senior leadership by appointing industry veteran Damian Skendrovic as General Manager for the EMEA region, signifying their commitment to growth and expansion.
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The strategic imperative of integrating offline and online channels
Thu, 29th Feb 2024
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martech
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cx
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omnichannel
Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.
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Basware unveils global expansion plans after bookings surge by 52%
Thu, 22nd Feb 2024
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martech
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cx
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compliance
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
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How Innovative Loyalty Programs Boost Customer Retention
Mon, 19th Feb 2024
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cx
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martech
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subscriptions
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
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Gong cha England partners with Redcat for ambitious UK expansion
Fri, 16th Feb 2024
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cx
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martech
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uk expansion
Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.
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Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Wed, 14th Feb 2024
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crm
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bi
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big data
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
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Medallia launches Agile Research for advanced market insights
Tue, 13th Feb 2024
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big data
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bi
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
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SmarTone & Infovista revolutionise HK's telecoms with Ativa
Tue, 13th Feb 2024
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cx
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martech
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5g
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
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SecurityBridge enjoyed exceptional growth over 2023
Tue, 30th Jan 2024
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cx
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martech
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cybersecurity
SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.
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Simon Rollenbeck joins Komo Technologies as marketing head
Tue, 23rd Jan 2024
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microsoft
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video
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cx
Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.
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Businesses plan sweep of loyalty program changes by 2027
Thu, 18th Jan 2024
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cx
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martech
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capgemini
Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.
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Salient Predictions joins Insurtech Vanguards to enhance climate resilience
Thu, 11th Jan 2024
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big data
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bi
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data analytics
Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.
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Advancements in AI tipped to transform telecoms sector in 2024
Sat, 16th Dec 2023
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bi
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big data
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cloud services
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
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Reviewing Black Friday trends offers insights for future retail strategies
Tue, 5th Dec 2023
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big data
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bi
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cx
Analysis of 2023 Black Friday retail patterns suggests future strategies, with UK buyers showing higher spend inclination.
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Australia predicts record Black Friday sales amidst economic challenges
Mon, 20th Nov 2023
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cx
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martech
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seo
Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.