Australian Stories

How businesses can meet the challenges of restricted consumer spending

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

By Anurag Vasisth • 4 min read • Thu, 21st Nov 2024

Global Stories

EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Customer Experience

Searchspring unveils dynamic custom profiles for retail

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024

Digital Transformation

ArrowSphere AI platform boosts partner cloud strategies

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024

Customer Experience

Solution Dynamics unveils GenComm AI for global outreach

Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.

By Sean Mitchell • 2 min read • Fri, 22nd Nov 2024

Customer Experience

Sinch achieves milestone with 1 billion RCS messages sent

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024

Crypto

Finfare Connect & ZBD team up for Bitcoin rewards

Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024

Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024

Customer Experience

Dragos expands executive team amid cybersecurity market growth

Dragos has appointed Mark Matheos as CFO, Mark Packham as CMO, and Darren Sankbeil as CSO to enhance its cybersecurity leadership and growth.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024

Data Analytics

Netcore Cloud expands collaboration with Google Cloud AI

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024

Digital Transformation

EastWest Bank partners MoEngage for digital innovation

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Data Protection

Commvault enhances APAC leadership with key appointments

Commvault has appointed Jill Macmurchy as Chief Customer Officer and Craig Bastow as Area Vice President for Australia and New Zealand to enhance APAC leadership.

By Imee Dequito • 2 min read • Wed, 20th Nov 2024

Disaster Recovery

Microsoft unveils Copilot Studio for AI-enhanced solutions

Microsoft has unveiled its Copilot Studio autonomous agents in preview, promising AI-driven innovations to reshape business operations at Ignite 2024.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024

Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024

Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024

Stories from Other Regions

Customer Experience

Consumers favour 25% discount in exchange for emails

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024

Customer Experience

Emma Partlow named finalist in Disability Power 100 list

Emma Partlow from Transreport has been named a finalist in the 2024 Shaw Trust Disability Power 100 for her impactful work in accessible travel.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024

Customer Experience

App usage boosts loyalty in UK consumers, study reveals

New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024

Customer Experience

TekCor4 appoints Dominique Kleeman as Chief Revenue Officer

Dominique Kleeman has been appointed Chief Revenue Officer at TekCor4, aiming to boost growth in the automotive retail sector with her expertise.

By Imee Dequito • 2 min read • Tue, 19th Nov 2024

Digital Transformation

Salesforce showcases autonomous AI agents in Auckland event

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

By Melania Watson • 2 min read • Tue, 19th Nov 2024