Customer engagement stories - Page 30

Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.

The partnership with Premier Technologies gives VExpress resellers access the Premier Contact Point offering for customer engagement.

In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.

Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

The reality for most organisations is that they don’t have a complete understanding of the mobile needs and expectations of customers.

Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.

Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.

Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.

Patrons of Macquarie Telecom were treated to amazing views of Sydney Harbour, wining and dining 50 feet above ground at the rocks.

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

The company says with more businesses providing Wi-Fi to customers and guests, it’s essential to have adequate troubleshooting capabilities.

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

Pitney Bowes and Tech Mahindra have teamed up to target ‘untapped opportunities’ in location analytics and customer engagement solutions locally.

As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.