TechDay Australia - Australia's technology news network

Australian Stories

Why robust AI governance is key to building trust in agentic AI systems in FY2027
Conversational AI

Why robust AI governance is key to building trust in agentic AI systems in FY2027

Australian businesses are set to boost AI spending in FY2027, but experts warn autonomous agents need strict controls to avoid legal and reputational risk.

By Sreeni Unnamatla • 4 min read • Last month

Global Stories

Qlik adds AI agents in order to turn analytics into action
Conversational AI

Qlik adds AI agents in order to turn analytics into action

Qlik adds new AI agents to its analytics platform, aiming to move enterprise users from spotting data changes to triggering workflows and predictions.

By Shannon Williams • 4 min read • Last month
Amex GBT adds AI to Egencia & links Concur Expense
Conversational AI

Amex GBT adds AI to Egencia & links Concur Expense

Amex GBT gives Egencia agentic AI and Concur Expense integration, aiming to streamline business travel bookings and cut manual claims work.

By Catherine Knowles • 4 min read • Last month
GreyOrange launches AI simulator for warehouse planning
Conversational AI

GreyOrange launches AI simulator for warehouse planning

GreyOrange's new GreyMatter Foundry simulator lets warehouse operators test automation, labour and layout scenarios before spending capital.

By Sofiah Nichole Salivio • 4 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Conversational AI

Infobip launches AgentOS platform, targets agentic AI shift

Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.

By Sean Mitchell • 3 min read • Last month
Synthflow appoints Matt Alexander as Channel Chief
Conversational AI

Synthflow appoints Matt Alexander as Channel Chief

Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.

By Sofiah Nichole Salivio • 3 min read • Last month
Twilio survey finds conversational AI adoption gap widens
Conversational AI

Twilio survey finds conversational AI adoption gap widens

Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.

By Shannon Williams • 3 min read • Last month
Why the Chatbot is not your AI strategy
Conversational AI

Why the Chatbot is not your AI strategy

Chatbots are easy to sell, but businesses seeking real AI gains should be looking at systems intelligence, says an expert.

By Adrian Randall • 6 min read • Last month
Anaxi, Carnegie Mellon study AI data value, revenue models
Conversational AI

Anaxi, Carnegie Mellon study AI data value, revenue models

Anaxi Labs and Carnegie Mellon probe how AI agents and datasets should be priced as generative tools reshape search, advertising and subscriptions.

By Mark Tarre • 5 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Conversational AI

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.

By Mark Tarre • 4 min read • Last month
AI can inspire travel, but it still can't book it. That's about to change
Conversational AI

AI can inspire travel, but it still can't book it. That's about to change

AI is moving travel from inspiration to transaction, but live inventory, accuracy and booking infrastructure still stand between chat and checkout.

By Mike Putman • 11 min read • Last month
Keyloop buys Motortech.ai to boost Fusion AI tools
Conversational AI

Keyloop buys Motortech.ai to boost Fusion AI tools

Keyloop folds Motortech.ai's AIME into Fusion as dealer web conversions surge and sales rise 101% in early use.

By Catherine Knowles • 3 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Conversational AI

Salesforce adds Slackbot features to boost CRM work

Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.

By Mark Tarre • 4 min read • Last month
Acclaim names UK boss as it expands into US market
Conversational AI

Acclaim names UK boss as it expands into US market

Acclaim appoints former NiCE boss Paul Thomas as Senior Vice President, EMEA, and backs US launch with $34 million funding.

By Catherine Knowles • 4 min read • Last month

Stories from Other Regions

Parcelhero adds AI support chat for round-the-clock help
Conversational AI

Parcelhero adds AI support chat for round-the-clock help

Parcelhero rolls out AI hero chatbot and live-agent handoff to speed 24-hour support for shipments, packaging queries and customs delays.

By Sofiah Nichole Salivio • 4 min read • Last month
Genesis Energy completes four-month systems overhaul
Conversational AI

Genesis Energy completes four-month systems overhaul

Genesis Energy and Adaptiv deliver four-month overhaul of billing, service and finance systems, cutting complexity for 500,000 New Zealand customers.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Neuphonic & Rapport launch real-time digital humans
Conversational AI

Neuphonic & Rapport launch real-time digital humans

Neuphonic and Rapport unveil CPU-based digital humans with sub-100 millisecond response times, aimed at gaming, film, training and customer engagement.

By Sofiah Nichole Salivio • 4 min read • Last month