Communications Alliance stories
Revised telecom code seeks stronger consumer safeguards
Tue, 17th Dec 2024
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csps
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acma
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consumer rights
Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.
Australian telecom complaints reach record low levels
Thu, 14th Nov 2024
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uc
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nbn
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customer service
Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.
Communications Alliance urges safe harbour in scams law
Tue, 8th Oct 2024
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uc
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email security
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scams
The Communications Alliance is pushing for a safe harbour in the new Scams Prevention Framework to protect telcos from excessive liabilities.
Australian telco complaints continue to decline in 2024
Tue, 6th Aug 2024
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uc
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connectivity
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rsp
Australia's telecommunications industry sees further improvement as complaints drop to 2.7 per 10,000 services in the April-June 2024 quarter, down from 3.1.
Leap Telecommunications' Matthew Enger wins big at 2024 ACOMM
Fri, 19th Jul 2024
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smartphones
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uc
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hyperscale
Matthew Enger of Leap Telecommunications has been named Communications Ambassador 2024 at the ACOMM Awards in Sydney.
Luke Coleman appointed CEO of Communications Alliance
Wed, 17th Jul 2024
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government
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communications industry
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stakeholders
In an exciting and fresh appointment, Luke Coleman will be stepping into the role of CEO at Communications Alliance in September 2024.
Finalists announced for 2024 ACOMMS awards in Sydney
Thu, 6th Jun 2024
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smartphones
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uc
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hyperscale
Communications Alliance has revealed finalists for the 2024 ACOMMS Awards, celebrating achievements in Australia's communications sector. Winners to be announced at a gala dinner on 18 July.
Australian telco customer complaint numbers hit record low
Thu, 3rd Aug 2023
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uc
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customer service
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communications alliance
Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.
Australia’s telcos maintain record-low complaint rates
Tue, 14th Feb 2023
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uc
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risk & compliance
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customers
Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.
Thinxtra honoured for IoT operation and implementation
Fri, 7th Sep 2018
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daas
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iot
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hi-tech awards
The IoT specialist network operator and solutions provider has been awarded two awards this year, and nominated for two more.