Australian Stories

Small business tax refunds surge in first quarter to AUD $5,000

Small business tax refunds surged by 75% in Q1 2024, with average returns reaching AUD $5,000, reveals CommBank data on Australian financial year start.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025

Social enterprise

CommBank grants up to AUD $200,000 to support First Nations wellbeing

CommBank awards up to AUD $200,000 to First Nations-led groups, supporting initiatives against financial abuse and boosting community wellbeing in 2025.

By Kaleah Salmon • 3 min read • Thu, 24th Jul 2025

Digital Transformation

VentureCrowd appoints Jesse Arundell to lead agentic AI drive

VentureCrowd has appointed Jesse Arundell to its Advisory Board to lead AI-driven innovations in private capital markets, aiming to cut fundraising times significantly.

By Melvin Hipolito • 3 min read • Mon, 7th Jul 2025

Email Security

CommBank deploys AI bots to disrupt scams, protect Australians

CommBank has launched AI bots developed with Apate.ai to engage scammers in real-time, disrupting fraud and protecting Australians from scams.

By Jed Nykolle Harme • 3 min read • Tue, 1st Jul 2025

Data Analytics

Commonwealth Bank completes major AWS data migration for AI push

Commonwealth Bank has completed one of the Southern Hemisphere's largest AWS data migrations, boosting its AI capabilities with 2,000 models and 157bn data points.

By Sean Mitchell • 3 min read • Wed, 4th Jun 2025

Digital Transformation

Qualtrics helps Asia Pacific firms boost customer experience

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

By Melania Watson • 3 min read • Wed, 28th May 2025

Inflation

WA tops economic rankings as Victoria overtakes rivals

Western Australia tops Australia's economic rankings for the third quarter, with Victoria rising to second, driven by strong jobs and population growth.

By Shannon Williams • 3 min read • Tue, 29th Apr 2025

Unified Communications

Australia seeks national unity in cybersecurity strategy

The Tech Council of Australia is rallying industry and government leaders to boost the nation's cybersecurity capabilities amid rising digital threats.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025

Unified Communications

Telstra & CommBank extend partnership to combat fraud

Telstra and CommBank have announced an extension to their partnership, introducing new 'Fraud Indicator' technology to enhance fraud detection and protect against identity theft.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025

Commonwealth Bank of Australia

Australian SMEs struggle with cash flow & profits drop

A CommBank survey reveals almost 80% of Australian small to medium businesses struggled with cash flow last year, prompting various strategies for relief.

By Kaleah Salmon • 2 min read • Wed, 22nd Jan 2025

Customer Relationship Management

Commonwealth Bank uses AI to enhance customer service

Commonwealth Bank of Australia is leveraging AI to improve customer service, reducing scam losses by 50%, fraud by 30%, and call wait times by 40%.

By Kaleah Salmon • 2 min read • Fri, 29th Nov 2024

Crypto

CommBank app updates enhance security against scams

CommBank has unveiled new security features for its mobile app, including digital wallet reviews and scam warnings, to enhance customer protection against fraud.

By Sean Mitchell • 2 min read • Mon, 18th Nov 2024

Multi-factor authentication

Small businesses called to 'stop the hack' this Cyber Security Awareness Month

During Cyber Security Awareness Month, COSBOA's Stop the Hack campaign urges small businesses to enrol in free training to bolster their cyber defences.

By COSBOA • 2 min read • Wed, 2nd Oct 2024

Customer Experience

Westpac tops mobile banking, but user satisfaction wavers

Mobile banking apps dominate in Australia with 75% of users utilising them last month. However, only 63% find their bank's mobile features adequate, says Forrester.

By Imee Dequito • 3 min read • Thu, 12th Sep 2024

Global Stories

YouTube

CommBank launches Doubt Never Did campaign to inspire Australians

CommBank unveils its Doubt Never Did campaign, inspiring Australians to overcome doubt and pursue personal dreams with confidence and support.

By Kaleah Salmon • 4 min read • Wed, 9th Jul 2025

Podcast

CommBank campaign shares personal stories of overcoming doubt

CommBank's 'Doubt Never Did' campaign shares stories from Aussies like Mary Fowler and Zoe Karatzovalis overcoming doubt to achieve personal and professional goals.

By Kaleah Salmon • 3 min read • Fri, 4th Jul 2025

DevOps

GitHub debuts Copilot agent to boost coding with secure oversight

GitHub has launched its Copilot asynchronous coding agent, integrated with VS Code, to speed up and secure software development for enterprise users.

By Melvin Hipolito • 5 min read • Tue, 20th May 2025

Artificial Intelligence

Exclusive: GitHub's Sharryn Napier on Agentic AI reshaping developer productivity

GitHub's Sharryn Napier highlights how agentic AI is transforming developers into orchestrators, boosting productivity and happiness globally.

By Melania Watson • 5 min read • Thu, 8th May 2025

Generative AI

AI reshapes banking with Goldman Sachs leading adoption

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025

Banks reveal increased AI usage in response to shareholder demand

Nearly one-third of the world's largest banks now disclose AI use cases and ROI, with UK banks like Barclays and NatWest tripling AI references over the past year.

By Catherine Knowles • 3 min read • Fri, 6th Sep 2024