Chatbots stories - Page 33
Gartner hype cycle outlines the technologies for workforce digital dexterity
Mon, 21st Aug 2017
#
uc
#
digital signage
#
data analytics
Augmented data discovery, personal analytics, conversational UI and virtual assistants - welcome to the digital workplace of the - near - future.
Enterprise IoT 'mainstream' in Australia, as businesses embrace emerging tech
Thu, 3rd Aug 2017
#
uc
#
drones
#
blockchain
IoT, AI, AR, blockchain - they're not technologies for the future for Australian businesses who are already embracing the new technologies.
Dimension Data: Digital workplaces keep Kiwi businesses – and customers – happy
Fri, 28th Jul 2017
#
crm
#
uc
#
cx
Dimension Data study reveals that embracing digital workplaces is key for Kiwi businesses seeking to enhance customer satisfaction.
Surging demand among businesses for more interactive enterprise messaging
Tue, 25th Jul 2017
#
uc
#
martech
#
ai agents
Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.
Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
#
uc
#
martech
#
healthtech
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.
Wellington students win MYOB IT Challenge with virtual assistant app
Tue, 11th Jul 2017
#
uc
#
digital signage
#
fintech
The Victoria Uni team’s Mind Me app an application that allows users of cloud-based accounting software to interact with a virtual assistant.
Going rogue: The challenges of AI in customer service
Tue, 27th Jun 2017
#
crm
#
uc
#
cx
AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.
A trillion-dollar boost: Salesforce releases new research on the economic impact of AI on CRM
Thu, 15th Jun 2017
#
crm
#
uc
#
data analytics
By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.
Exclusive interview: Simona Turin on Air New Zealand's digital transformation
Fri, 9th Jun 2017
#
uc
#
digital transformation
#
hyperscale
I’m still trying to figure out what is stopping girls from reaching technology because I love technology, it’s a creative process.
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
#
uc
#
data analytics
#
cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Optimizing interconnection for hybrid apps is the key to greater customer experience
Wed, 24th May 2017
#
crm
#
uc
#
datacentre infrastructure
The future of application design is not dependent solely on serverless, containers, microservices, bots or some completely new technology.
Virtual digital assistants to overtake world population by 2021
Tue, 23rd May 2017
#
uc
#
martech
#
ai
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.
ServiceNow invests and acquires to make headway in automation
Fri, 19th May 2017
#
uc
#
martech
#
ai
ServiceNow has made a string of investments to enhance user experiences and process automation using virtual agent technologies across various workflows.
Math trail sets Waikato on learning journey with bot buddy
Tue, 16th May 2017
#
uc
#
martech
#
ai agents
New educational trail enables people to recognise and be intrigued by the mathematics all around them. Opening their eyes to maths and its usefulness.
Students can tell Wagbot about their problems at school
Tue, 16th May 2017
#
uc
#
martech
#
ai agents
A new chatbot, Wagbot, has been launched to help students and parents in New Zealand with school problems. The bot uses AI to learn and provide advice.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
#
crm
#
uc
#
martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
The importance of integration in enterprise applications
Tue, 9th May 2017
#
uc
#
digital transformation
#
martech
Tech's evolution ushers in the era where seamless integration is vital for enterprise success; firms race to adapt.
EXCLUSIVE: Trends in the UC industry and how resellers can capitalise on them
Mon, 8th May 2017
#
uc
#
martech
#
ai
Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.
Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
#
robots
#
uc
#
digital signage
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Talend: The reality of the artificial intelligence revolution
Wed, 26th Apr 2017
#
robots
#
uc
#
martech
Talend's Jason Bissell demystifies AI, citing its growth in Asia and promising advancements in both daily life and scientific discovery.