TechDay Australia - Australia's technology news network

Chatbots stories - Page 1

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How to build a chatbot for retail: A guide to leveraging AI for enhanced customer experience
Yesterday
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Retailers are tapping into AI to enhance customer experience, with chatbots emerging as key tools for personalised service and seamless shopping journeys.
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Generative AI boosts customer service, says Capgemini study
Yesterday
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A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.
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AI reshapes banking with Goldman Sachs leading adoption
Last month
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Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.
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Unlocking the power of speech to humanise AI-driven customer experiences
Last month
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Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
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Salesforce report: AI boosts revenue for Singaporean SMBs
Fri, 10th Jan 2025
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Salesforce's latest report reveals that 94% of small and medium-sized businesses in Singapore are leveraging AI for growth amid rising technology complexities.
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Cloudera unveils RAG Studio for AI without coding skills
Thu, 19th Dec 2024
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Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.
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GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Thu, 19th Dec 2024
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In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.
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Australians embrace AI chatbots for holiday shopping
Thu, 19th Dec 2024
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Research reveals that nearly a third of Australian consumers now prefer AI chatbots for holiday shopping, embracing the tech across all age groups.
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Sinch predicts personalised, secure shopping trends for 2024
Thu, 28th Nov 2024
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Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.
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Study reveals UK consumers' mixed views on AI in retail
Fri, 22nd Nov 2024
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A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.
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CommBox secures funding for AI expansion in Europe
Wed, 20th Nov 2024
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CommBox has raised GBP £12.3 million from PSG Equity to boost its AI technologies and expand its operations into new markets.
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Pure Storage unveils GenAI Pod with NVIDIA certification
Tue, 19th Nov 2024
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Pure Storage has unveiled its GenAI Pod, a full-stack solution for AI projects, while also securing NVIDIA DGX SuperPOD certification for its FlashBlade//S500.
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Snowflake unveils AI advancements for enterprise efficiency
Fri, 15th Nov 2024
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Snowflake has unveiled AI advancements aimed at enhancing enterprise data processing, enabling rapid deployment of trusted conversational applications.
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Red Hat enhances developer hub with new AI templates
Thu, 14th Nov 2024
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Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.
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AI integration to redefine Australian business by 2025
Thu, 7th Nov 2024
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Zetaris forecasts 2025 as the year of 'Automation of Everything', urging Australian businesses to rethink strategies amid rising geopolitical uncertainties.
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AI chatbots in Australia need human touch for empathy
Thu, 7th Nov 2024
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Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.
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Salesforce unveils Agentforce to revolutionise AI agents
Tue, 5th Nov 2024
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Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.
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Nearly half find AI helpful for customer service: study
Fri, 1st Nov 2024
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Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.
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8Squad paper reveals tech solutions for service backlogs
Thu, 31st Oct 2024
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A White Paper by 8Squad proposes tech solutions to tackle service backlogs in government, enhancing efficiency for vulnerable Australians.
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Generational divides revealed in Black Friday survey
Thu, 31st Oct 2024
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Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.