Chatbots stories - Page 16

Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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data analytics
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cx
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martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
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New Marketing Head at AI platform Ambit
Fri, 9th Dec 2022
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uc
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cx
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martech
Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

Exclusive: NICE brings AI solutions to the CX market
Thu, 8th Dec 2022
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uc
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cx
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martech
NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.

TechDay launches CMOtech Asia Pacific for MarTech audience
Tue, 29th Nov 2022
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martech
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ai agents
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techday
TechDay launches CMOtech Asia Pacific, a site catering to marketing technology decision-makers at large enterprises and government organizations.

The top five automation trends to watch in 2023
Wed, 16th Nov 2022
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dei
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it automation
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apm
Amid all the changes that technology has delivered for business during the past few years, one of the most important has been process automation.

Avaya showcases metaverse tech at Gartner’s symposium
Wed, 9th Nov 2022
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uc
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paas
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cx
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.

ADAPT reveals biggest trends for CIOs in latest survey
Fri, 4th Nov 2022
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rpa
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ai agents
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cloud services
Commenting on the release, ADAPT's Matt Boon says economic headwinds have led to a rapid rethink of existing and planned IT priorities.

Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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crm
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uc
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cx
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Globalization Partners adds employment platform capabilities
Wed, 2nd Nov 2022
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hcm
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ai agents
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payroll systems
Globalization Partners (G-P) has unveiled the next generation of its Global Employment Platform with a range of new capabilities.

Hands-on review: Poly Voyager 4320 UC headset
Thu, 27th Oct 2022
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gaming
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uc
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reviews
The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.

Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
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uc
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cx
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martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.

How Omicron-proof technology helped businesses traverse the ‘Big Sick’
Mon, 3rd Oct 2022
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uc
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martech
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open source
When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.

Ambit appoints Richard Pratley as General Manager of Sales
Fri, 30th Sep 2022
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uc
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ai agents
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capital
Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.

Exclusive: Uniphore shares how Conversational AI can be the key to business success
Fri, 30th Sep 2022
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uc
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martech
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partner programmes
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.

The App Edit: why conversational commerce is overtaking the app
Tue, 20th Sep 2022
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crm
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uc
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cx
More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.

Banking-as-a-Service to hit mainstream within two years
Tue, 13th Sep 2022
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uc
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blockchain
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martech
Some 30% of banks with greater than $1bn in assets will launch BaaS for new revenue by the end of 2024, but half will not meet revenue expectations.

Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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crm
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uc
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.

1/3 of IT decision makers rely on gut feel when choosing a network operator
Thu, 8th Sep 2022
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uc
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network infrastructure
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sdn
One third of business leaders admit that over 50% of their decision-making process is based on emotional response when choosing a network provider.

Is your chatbot bringing down the customer satisfaction score?
Fri, 12th Aug 2022
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crm
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uc
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cx
Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
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crm
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uc
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martech
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.