Case management stories - Page 5
Why answering the question of orchestration vs automation will improve your security effectiveness
Mon, 3rd Aug 2020
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cybersecurity
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cybersafety
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threatquotient
Organisations must weigh orchestrating versus automating security operations to enhance effectiveness, as cyber spending outstrips IT outlay by nearly 2:1.
Workday expands HR offerings for workforce optimisation
Fri, 26th Jun 2020
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hcm
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payroll systems
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workflow solutions
Workday has this week released several new HR offerings designed to assist organisations with optimising their workforces in the post COVID-19 environment.
Why CX is a 'must-have' and not a 'nice-to-have'
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
What is a business without customers? Why CX investment should be a strategic play
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Exabeam enhances partner programme for MSPs
Fri, 5th Jun 2020
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siem
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partner programmes
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managed services
The programme will provide structure and support for multiple MSSP and MDR provider business models for its managed service practice.
Endace and Palo Alto Networks launch integration to empower security teams
Thu, 4th Jun 2020
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firewalls
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network infrastructure
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network security
Endace integrates with Palo Alto Networks to enhance cyber threat investigations, combining their analytics platforms to provide robust security.
First cars, then phones - now it's time for the world's cities to become smart
Fri, 22nd May 2020
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smart cities
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iot
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healthtech
As urbanisation rapidly expands, experts urge cities to go smart, leveraging IoT, AI and 5G to enhance efficiency and quality of urban life.
Creatio announces free CRM solution for companies on the front line
Wed, 8th Apr 2020
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crm
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martech
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open source
Creatio offers a free six-month CRM solution for frontline companies battling COVID-19, enabling efficient data management and process automation.
Pegasystems announces new app-building software
Fri, 7th Feb 2020
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apm
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low-code
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software development
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
GBG rolls out anti-fraud solutions to protect against financial crime
Mon, 3rd Feb 2020
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email security
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risk & compliance
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cybersecurity
GBG launches robust anti-fraud solutions, featuring the flagship Instinct Hub, to safeguard businesses and their clients in a complex digital landscape.
Exabeam to run security SaaS offering on Google Cloud
Fri, 20th Dec 2019
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data analytics
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hyperscale
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public cloud
Exabeam secures a multi-year deal to run its Security SaaS on Google Cloud, enhancing scalability and aiding quicker cloud adoption for its customers.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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low-code
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
'Turn data into doing': Splunk announces updates to Data-to-Everything platform
Thu, 31st Oct 2019
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devops
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siem
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multi-cloud
Over the last two weeks, Splunk has made several announcements around its Data-to-Everything platform including additions to IT security and operations.
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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crm
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uc
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cx
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
Rimini Street releases SAP application management services globally
Mon, 12th Aug 2019
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sap
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rimini street
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application management
Clients can now have Rimini Street run their SAP systems with a turnkey solution that integrates Application Management and Support Services for SAP.
Forrester names Pega leader in digital process automation
Fri, 21st Jun 2019
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it automation
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rpa
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pegasystems
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
LogRhythm releases cloud-based SIEM solution
Thu, 23rd May 2019
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siem
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cloud security
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logrhythm
LogRhythm has unveiled LogRhythm Cloud, a cloud-based version of its NextGen SIEM Platform, promising enhanced SOC efficiency and swift threat neutralisation.
How Mitsubishi Australia aim to build better customer relationships
Mon, 1st Apr 2019
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crm
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uc
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cx
Mitsubishi Motors Australia has chosen QPC's Genesys PureCloud to enhance their customer service capabilities.
LogRhythm launches solution to address network-borne threats
Mon, 11th Mar 2019
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firewalls
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network infrastructure
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siem
LogRhythm has launched LogRhythm NDR, a new automated network security tool designed to aid understaffed teams in detecting and responding to network threats.