Case management stories - Page 4
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Top 10 government technology trends for 2022 revealed
Wed, 23rd Feb 2022
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cloud services
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government
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modernisation
Gartner has identified the top 10 government technology trends for 2022, guiding public-sector leaders in digital transformation.
Gartner's top 10 government technology trends for 2022
Tue, 22nd Feb 2022
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digital transformation
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government
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public sector
Gartner has identified the top 10 government tech trends for 2022, advising leaders on digital transformation and mitigating disruption risks.
SugarCRM introduces playbook functionality thanks to AddOptify acquisition
Fri, 4th Feb 2022
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crm
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martech
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sugarcrm
SugarCRM introduces integrated playbook functionality for guided selling and advanced CRM automation, enabling users to automate processes and workflows.
Fujitsu Australia chosen to roll out new system for SA Department for Correctional Services
Wed, 12th Jan 2022
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digital transformation
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fujitsu
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information management
Fujitsu Australia chosen to provide iSAFE system for South Australia's Department for Correctional Services in major digital transformation project.
Pega named a leader in Digital Process Automation
Thu, 16th Dec 2021
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digital transformation
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pegasystems
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analyst report
Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.
OpenText integrates further with Salesforce and Microsoft 365
Tue, 26th Oct 2021
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saas
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data analytics
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martech
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
TIBCO launches new cloud capabilities to support digital transformation
Tue, 5th Oct 2021
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digital transformation
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tibco
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case management
TIBCO Software has announced three key additions to its TIBCO Cloud offering: TIBCO Cloud Discover, TIBCO Cloud Composer, and TIBCO LABS Gallery.
DIA accused of being soft on vendor who delivered faulty software
Mon, 30th Aug 2021
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risk & compliance
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dia
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money laundering
Documents released under the OIA reveal degraded intelligence systems at the Department of Internal Affairs, risking data integrity.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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crm
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
CrowdStrike announces new integrations as enterprises struggle to secure operations
Fri, 28th May 2021
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multi-cloud
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partner programmes
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ai security
CrowdStrike has partnered with Rapid7, Google Cloud, ExtraHop, and Siemplify to strengthen its IT security solutions.
Ingram Micro offers huge discounts on Lenovo ThinkPads
Mon, 15th Mar 2021
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uc
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personal computing devices
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lenovo
Lenovo ThinkPads are now available at incredible prices from Ingram Micro, making them a must-have for businesses. Get yours today!.
Why extended detection and response is a 'movement'
Fri, 12th Feb 2021
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advanced persistent threat protection
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risk & compliance
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ndr
Fuelling its momentum as a movement fast gaining traction, Gartner called XDR the number one trend CISOs should understand to strengthen security initiatives.
Gartner highlights six ways to improve customer experience with VoC solutions
Mon, 28th Dec 2020
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crm
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cx
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martech
Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
Supercharge your workplace with these pimpin' deals from Ingram Micro & Lenovo
Thu, 3rd Dec 2020
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uc
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personal computing devices
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lenovo
Looking to revamp your workspace? Check out the promotions from Ingram Micro and Lenovo. Prize packs worth up to $7200 are up for grabs. Shop now!.
Digital payments fuelling fraud surge during COVID-19 crisis
Tue, 27th Oct 2020
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open source
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cybersecurity
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sas
Digital payments are driving a multibillion-dollar fraud surge worldwide, fueled by the rapid adoption of mobile apps and online channels during the pandemic.
IBM Security completes industry first with updates to Cloud Pak for Security solution
Mon, 19th Oct 2020
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malware
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zero trust security
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cybersecurity
IBM Security introduces new capabilities for Cloud Pak for Security, including a data security solution for hybrid cloud environments.
Nintex acquires K2, with eye on strengthening process automation
Fri, 2nd Oct 2020
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it automation
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rpa
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apm
Terms of the acquisition were not disclosed, however Nintex says it will generate over $200 million in annual recurring revenue after the deal has closed.
Hyland's vision for content services in Asia & beyond
Wed, 2nd Sep 2020
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partner programmes
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healthtech
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content creation
Hyland, a global tech firm, discusses its content services solutions and its partnership with AWS in promoting digital transformation.
Organisations already have the threat intelligence they need, finding it and actioning it is another question
Mon, 31st Aug 2020
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phishing
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email security
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cybersecurity
Many organisations struggle to create an effective threat model, but internal threat intelligence data can provide valuable insights.