Analyst report stories
IDC's survey found that, while cost optimisation remains a priority for these organisations, an appetite for continued investment into technology is common.
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
APAC contact centre application market set to reach $966.5m by 2026, driven by digitisation and cloud migration, says Frost & Sullivan.
This figure represents a growth from $945 million in 2019, according to IDC's inaugural forecast for such statistics, with a five-year CAGR of 43.4%.
The report further states that 74% of enterprises intend to maintain or increase investments in BDA solutions in 2021.
The COVID-19 pandemic has accelerated changes in ICT trends. Remote working, distributed cloud, cybersecurity, and governance will dominate in 2021.
Organisations tackle data projects amid failure rates; success hinges on efficient data access and skilled teams.
Gartner has highlighted five decisions HR leaders must make in 2021 to rebound from the COVID-19 pandemic and ensure business success.
Managing a remote workforce is a complex task for IT managers, requiring focus on remote worker enablement, SaaS deployment, and internet health.
Business leaders must prioritize communicating a strong ROI message in the current environment of budget shortages and disruptions, according to Gartner.
Vendor revenue from sales of cloud IT infrastructure products increased 9.4% YoY in 3Q20, while non-cloud IT infrastructure declined -8.3%, according to IDC.
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
Australian organisations are embracing innovation and accelerating opportunities due to the COVID-19 pandemic, according to a Microsoft-IDC study.
Global PC market experiences biggest growth in a decade with 10.7% increase in Q4 2020, driven by consumer demand, says Gartner.
Uncertainty is now the new normal for Australia and New Zealand business leaders, who must embrace six key trends for success in 2021.
Avolution has been recognized as a Leader in Gartner's Magic Quadrant for Enterprise Architecture Tools for the fourth consecutive year.
To support future applications, enterprises should explore 5G capabilities to serve their wireless connectivity requirements, the company says.
Worldwide market for used smartphones to reach 351.6 million units with a market value of $65 billion in 2024.
Nearly half of microservices applications rely on a database, with 84% using a Key-value or NoSQL database, according to a study by IDC.
CIOs need determination and sensitivity, says Gartner. Pandemic-induced changes highlight the need for strong leadership and emotional dexterity in the role.
