About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 8
Zendesk to buy Forethought in agentic AI expansion drive
Last month
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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
GTIA launches PeerTrust Circles for security-led IT peers
Last month
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risk & compliance
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cybersecurity
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it services
GTIA has launched PeerTrust Circles, a security-led peer network helping IT service leaders benchmark trust, resilience and maturity.
Open source dependencies leave apps dangerously exposed
Last month
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uc
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digital transformation
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application security
Secure.com warns most apps hide critical flaws in open source components, as unpatched dependencies and licence risks leave firms exposed.
Sentinel Global rebuilds AI-led venture team, eyes 2026
Last month
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spacetech
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drones
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crypto
Sentinel Global rebuilds its AI-driven venture team around GIC veteran Jeremy Kranz and expands Sentinel Labs, targeting a 2026 fundraise.
Salesforce guest flaws fuel large-scale data harvesting
Last month
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saas
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crm
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firewalls
Misconfigured Salesforce Experience Cloud guest profiles are being exploited for mass data harvesting, with up to 400 firms possibly affected.
Saviynt appoints Exclusive Networks to boost APJ reach
Last month
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saas
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hybrid cloud
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digital transformation
Saviynt taps Exclusive Networks to distribute its identity security tools across APJ, targeting surging AI-driven machine identities.
AI plans threaten junior hiring as staff left unready
Last month
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data analytics
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digital transformation
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cx
Employers plan to cut junior hiring as AI expands, leaving most staff feeling unprepared for rapid shifts in work and skills demand.
'Imbosster Syndrome' hits confidence of sole traders
Last month
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digital transformation
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fintech
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financial systems
'Imbosster Syndrome' is eroding the confidence of Australian sole traders, with self-doubt stalling key decisions and slowing business growth.
Structural stress rises for sysadmins in hybrid IT era
Last month
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
Distributors emerge as digital force in cloud & AI
Last month
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data analytics
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digital transformation
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hyperscale
IT distributors are emerging as strategic cloud and AI power-brokers, driving subscription growth, hyperscaler ties and digital platforms.
AI-driven cyberattacks surge in Asia-Pacific, IBM warns
Last month
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saas
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malware
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ransomware
AI-driven cyberattacks are surging across Asia-Pacific, with IBM warning basic security gaps now let attackers move from scan to impact faster.
Australian workers fear AI 'skills cliff' as training lags
Last month
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data analytics
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digital transformation
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hcm
Australian workers fear an AI “skills cliff” as new data shows training lags behind rapid adoption, fuelling insecurity and scepticism.
HAT to distribute Tufin across Australia & New Zealand
Last month
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firewalls
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network infrastructure
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hybrid cloud
HAT Distribution will distribute Tufin across Australia and New Zealand, targeting complex hybrid networks and regulated sectors.
Slow patching leaves SMB endpoints exposed for weeks
Last month
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it automation
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risk & compliance
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edr
Acronis finds SMBs patch Microsoft flaws in about eight days, but the slowest endpoints stay exposed to known bugs for over five weeks.
Women in tech call for real power beyond IWD praise
Last month
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hcm
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supply chain
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genai
Tech leaders use International Women's Day to demand structural change, real equity and female power in shaping AI and senior decisions.
Firewalla app update boosts DAP security & family tools
Last month
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firewalls
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vpns
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network security
Firewalla's latest app update tightens DAP network security while rolling out smarter family time controls and a refreshed interface.
Teramind launches AI governance to tackle shadow AI
Last month
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firewalls
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digital transformation
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network security
Teramind has unveiled an AI governance platform to monitor workplace AI tools and shadow agents, aiming to curb hidden data and security risks.
AI cyber threats outpace staff readiness, report warns
Last month
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firewalls
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data protection
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digital transformation
Attackers' AI use is surging faster than staff skills, Fortinet warns, leaving firms exposed despite rising security awareness spending.
Red Hat, Nvidia, Palo Alto forge AI-native telco stack
Last month
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virtualisation
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uc
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firewalls
Red Hat, Nvidia and Palo Alto launch unified AI-native telco stack to merge network functions, accelerated compute and security at core and edge.
Policy reform must be matched by shifts in culture, hiring and progression
Last month
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hcm
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productivity
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flexible work
New UK gender pay and menopause plans hailed, but leaders warn only deeper shifts in hiring, culture and progression will close gaps.