About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 364
CX solutions key to digital transformation
Fri, 26th Jun 2015
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uc
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cx
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martech
New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
Claw back that email with Gmail Undo Send
Fri, 26th Jun 2015
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gmail
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email
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personal email
Gmail users rejoice: the Undo Send function is now a permanent feature of the popular email communication tool.
Touch ID for BNZ mobile banking app on its way
Thu, 25th Jun 2015
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biometrics
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apps
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bnz
BNZ to offer Touch ID on its mobile banking app, giving customers easier access to their accounts. iOS update available in July.
Kiwis have little faith in NZ businesses when it comes to cyber attacks
Thu, 25th Jun 2015
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smb
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sme
Three out of four people think New Zealand businesses are not well prepared to manage computer hacking and keep data secure and confidential.
Time nearly up for Microsoft end-of-support
Wed, 24th Jun 2015
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risk & compliance
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microsoft
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windows server 2003
Microsoft NZ urges prompt migration from Windows Server 2003 as end-of-support looms, posing significant cyber risk.
Xirrus launched SaaS solution for complete control over Wi-Fi
Tue, 23rd Jun 2015
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saas
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uc
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wireless networks
Xirrus launches EasyPass, a suite of services that simplifies device onboarding to Wi-Fi networks, requiring fewer steps.
How to complete a successful digital transformation
Tue, 23rd Jun 2015
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digital transformation
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teradata
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real time data
Mastering digital transformation: Firms must adapt to customer expectations, Teradata advises, harnessing analytics to thrive.
Microsoft bins Windows 8 Skype app
Tue, 23rd Jun 2015
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microsoft
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windows
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retail
Microsoft simplifies Skype for PC users, retiring Windows modern app & redirecting to desktop app. #Skype #Microsoft #Windows10.
Will the next Apple Watch be iPhone-free?
Tue, 23rd Jun 2015
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wearables
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semiconductors
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wireless networks
The rumoured Apple Watch 2, likely to be introduced in 2016, will apparently have a new wireless system for greater iPhone independence.
Broadband and cellphone coverage in Northland underwhelming
Tue, 23rd Jun 2015
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uc
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ufb
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broadband
Northlanders are calling for better broadband and cellphone coverage, with a recent survey revealing dissatisfaction and a desire for improvement.
Disconnect between customer and employee experience in enterprise
Tue, 23rd Jun 2015
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hcm
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modernisation
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ex
Providing a consistent customer experience and unified view of interactions is key to business modernisation, according to new research by IDC.
Major security flaw in Samsung Galaxy devices
Mon, 22nd Jun 2015
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samsung
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samsung galaxy
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security vulnerabilities
Samsung says the flaw is extremely difficult to exploit, but if successful, an attacker could have an enormous amount of access to an affected device.
Taylor Swift rejects Apple Music
Mon, 22nd Jun 2015
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digital entertainment
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apple
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spotify
Taylor Swift criticizes Apple Music's three-month free trial, saying it doesn't pay writers, producers, or artists.
Smart wearables huge opportunity for vendors, as market sees 170% growth
Mon, 22nd Jun 2015
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apple
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analyst report
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technology gifts
Apple's entrance into the wearable market is driving growth of 170%, with 72.1m devices to be shipped this year.
Skype for Web beta available worldwide
Fri, 19th Jun 2015
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uc
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voip
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contact centre
Skype for Web is an important step for Skype as it moves towards implementing the technology to make Real-Time Communications on the web a reality.
Female CIOs more risk aware than male counterparts
Fri, 19th Jun 2015
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risk & compliance
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dei
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esg
Female CIOs are more risk-aware than their male counterparts, although the top technology priorities amongst CIOs are the same regardless of gender.
Xero challenging traditional ERP vendors
Fri, 19th Jun 2015
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fintech
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hcm
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financial systems
Xero leads the New Zealand ERP market, challenging traditional vendors, according to industry analysts IDC. #software #Xero #ERP.
Changing the way you teach: technology in schools
Thu, 18th Jun 2015
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edutech
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hp
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tablets
The proliferation of technology has changed the way educators teach, how students learn, and how teachers, administrators and students communicate.
3CX teams up with G12 Communications to deliver VoIP
Thu, 18th Jun 2015
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uc
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cx
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martech
3CX partners with American VoIP provider G12 Communications, expanding its network of US-based VoIP providers.
Demand for enterprise mobile apps soaring
Thu, 18th Jun 2015
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apm
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lcnc
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software development
Enterprise mobile apps in high demand, outpacing IT capacity to deliver, warns Gartner ahead of Sydney summit.