Zendesk stories
RingCentral launches AI-powered contact centre RingCX in Australia
Yesterday
#
contact centre
#
uc
#
martech
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
Keepit expands Swiss footprint with two new data centres
Last month
#
saas
#
microsoft
#
martech
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Thu, 28th Mar 2024
#
cloud services
#
voip
#
contact centre
PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.
How voice recognition technology can transform customer experience in Australia
Wed, 27th Mar 2024
#
cloud services
#
cx
#
martech
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
Yellow.ai unveils Email Automation feature for streamlined support
Mon, 4th Mar 2024
#
cx
#
martech
#
cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
#
cx
#
martech
#
customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
KnowBe4 expands APAC team with two new sales leaders
Thu, 15th Feb 2024
#
knowbe4
#
lazada
#
zendesk
Security firm KnowBe4 hires Joe Gillett and Philip Tnee to lead sales in the Asia-Pacific, bolstering its presence amid regional growth.
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Thu, 15th Feb 2024
#
martech
#
cx
#
zendesk
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
#
contact centre
#
data protection
#
cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
#
testing
#
cx
#
martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Cloudflare appoints Steve Bray as new Head of Australia & New Zealand
Tue, 28th Nov 2023
#
byod
#
bi
#
big data
Cloudflare announces Steve Bray, former executive at Salesforce and Zendesk, as the new Head of Australia and New Zealand.
Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
#
cx
#
contact centre
#
martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
Zendesk extends generative AI offerings to secure data further
Fri, 6th Oct 2023
#
big data
#
bi
#
digital transformation
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
#
zendesk
#
m&a
#
workforce management
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
#
cloud services
#
public cloud
#
cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
#
microsoft
#
digital transformation
#
japan
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
Couchbase appoints Fidelma Butler as Chief People Officer
Thu, 16th Feb 2023
#
zendesk
#
culture
#
workplace
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Zendesk investigates changing nature of customer experience
Thu, 16th Feb 2023
#
martech
#
cx
#
branding
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
#
martech
#
cx
#
ueba
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis Labs discovers SQLi and access flaws in Zendesk
Wed, 16th Nov 2022
#
cybersecurity
#
nac
#
security vulnerabilities
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
New Relic to help hundreds of early-stage companies scale
Wed, 2nd Nov 2022
#
cx
#
martech
#
partner programmes
Collaboration with Carta and Zendesk empowers early-stage engineering teams worldwide to standardise on New Relic.
Zendesk adds AI capabilities to customer support solutions
Mon, 3rd Oct 2022
#
contact centre
#
cx
#
martech
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
#
contact centre
#
crm
#
cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
#
network infrastructure
#
crm
#
network management
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.