Virtual Assistant stories
Gartner reveals top HR tech trends for 2024 including AI
Wed, 27th Nov 2024
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digital transformation
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hcm
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genai
Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.
AI & employee focus to transform customer experience by 2025
Fri, 22nd Nov 2024
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cx
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martech
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genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
DBS to launch Gen AI-powered customer service assistant
Thu, 25th Jul 2024
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cx
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martech
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genai
DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.
Diligent unveils AI suite to enhance risk management for GRC pros
Thu, 13th Jun 2024
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dei
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risk & compliance
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genai
Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.
Booking.com launches AI Trip Planner in New Zealand
Wed, 8th May 2024
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cx
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martech
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ai
Booking.com unveils AI Trip Planner in New Zealand, revolutionising travel planning with personalised itineraries and streamlined booking processes.
Unit4 unveils Smart Automation Services for business efficiency boost
Thu, 28th Mar 2024
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ai
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unit4
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analyst report
Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.
Sage reveals AI-powered assistant for accounting & finance sector
Tue, 5th Mar 2024
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data protection
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encryption
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ai
Sage introduces 'Sage Copilot', an AI-powered virtual assistant aimed at revolutionising productivity and amplifying growth for SMEs in the finance sector.
Cognizant and Microsoft launch AI-powered 'Innovation Assistant'
Thu, 18th Jan 2024
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genai
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data privacy
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ai
Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.
Mitch Locsin leads Philippines' digital transformation at PH Digicon 2023
Mon, 18th Dec 2023
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edutech
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uc
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iot
Mitch Locsin of PLDT Enterprise champions innovation and transformative leadership for the Philippines' digital future at PH Digicon 2023.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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digital transformation
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cx
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martech
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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uc
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fintech
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cx
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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martech
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llms
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
Espria and Five9 to provide cloud contact centre solutions
Wed, 22nd Mar 2023
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uc
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cx
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martech
The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.
Zoom Virtual Agent launched to assist customers and employees
Fri, 27th Jan 2023
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data analytics
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martech
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personalisation
Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.
Voice recognition software market to hit $10.5 billion by 2030
Fri, 30th Dec 2022
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biometrics
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ai
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voice recognition
This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.
Vonage launches AI Virtual Assistant for better unified comms
Tue, 12th Oct 2021
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uc
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open source
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ai
Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.
Zoho’s ManageEngine updates AI assistant with conversational analytical capabilities
Thu, 29th Jul 2021
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ai
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manageengine
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zoho
Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Mon, 28th Jun 2021
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uc
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martech
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ai
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Kiwi company builds AI assistant with IBM Watson
Fri, 22nd Jan 2021
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edutech
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ai
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ibm watson
Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.
Lucidworks develops deep learning solution to make chatbots smarter
Tue, 19th May 2020
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uc
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cx
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martech
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.