Dive into the thrilling world of contact centre management as industry pros share their journey and advice for navigating this complex, dynamic sector.
High costs are preventing businesses in New Zealand from accepting mobile calls to their 0800 freephone numbers.
NZICT Group aims to make New Zealand the most digitally literate nation by creating an action plan focused on innovation and education.
The New Zealand government has pledged $1.5 billion to build a fibre-optic network, reaching 75% of the population in ten years.
ASB and AA bemoan high mobile costs, blaming steep mobile termination rates for pricey 0800 and SMS services, impacting customer access.
Microsoft and Nortel forge an alliance for global Unified Communications, aiming to revolutionize business communication efficiency.
Users must safeguard competition in network industries as Europe faces threats of monopolies and anti-competitive states.
