Trust stories
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Gallagher & ADT mark 25 years of trusted partnership
2 days ago
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physical security
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collaboration
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adt
Gallagher Security and ADT celebrate a quarter-century of partnership, showcasing their successful collaboration in the Australian security sector.
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Focus on human behaviour critical in 2025 security trends
4 days ago
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cx
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martech
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support
Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.
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LRN report reveals gaps in global ethics programmes
4 days ago
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risk & compliance
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ai
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collaboration
LRN Corporation has unveiled its 2025 Ethics and Compliance Program Effectiveness Report, revealing significant discrepancies in global compliance efforts.
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Loop & Global-e partner to simplify global returns
Last week
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cx
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martech
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commerce systems
Loop has teamed up with Global-e to streamline cross-border returns for Shopify brands, aiming to boost international operations and enhance customer trust.
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AI summit in Paris focuses on ethics & sustainability
Last week
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physical security
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genai
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ai
As the Paris AI Action Summit begins, leaders discuss the ethical deployment of AI, focusing on sustainability, transparency, and the protection of creators' rights.
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Unlocking the power of speech to humanise AI-driven customer experiences
This month
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
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Applied Labs secures USD $4.2 million to boost AI solutions
Last month
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data analytics
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digital transformation
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ai
Applied Labs has secured USD $4.2 million in funding to enhance AI solutions, aiming to improve business operations and customer support reliability.
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Aussies wary of friendships with their bosses, survey finds
Last month
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transparency
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millennials
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gen z
A recent survey reveals that 70% of Australians prefer keeping professional boundaries, with only 20% describing friendly ties with their bosses.
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Workers cautious about AI despite increased utilisation
Last month
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saas
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ai
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productivity
A recent Pegasystems study reveals that while 58% of US and UK workers embrace agentic AI for boosting productivity, significant concerns over its quality and trustworthiness persist.
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Zendesk exploit allows phishing scams, CloudSEK reports
Last month
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endpoint protection
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phishing
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email security
CloudSEK's latest report reveals how cybercriminals exploit Zendesk's subdomain feature to create convincing phishing scams, risking brand trust and security.
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Teranode Group launched to lead blockchain innovation
Last month
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martech
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physical security
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cisco
The Teranode Group has officially launched to spearhead blockchain innovation, uniting industry expertise to deliver scalable, cost-effective solutions.
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Responsible AI starts with transparency
Fri, 20th Dec 2024
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hyperscale
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dc
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data privacy
Enterprise AI is hampered by a lack of transparency, as firms struggle to trust models that don't explain their outcomes before competitors leap ahead.
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APDI consortium launched to tackle Asia-Pacific identity issues
Thu, 19th Dec 2024
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physical security
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genai
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ai
The Asia Pacific Digital Identity Consortium launched in Hakone, Japan, aiming to enhance digital identity solutions for 4.78 billion people across 36 nations.
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Ripple launches RLUSD stablecoin on major exchanges
Tue, 17th Dec 2024
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cryptocurrency
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blockchain
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transparency
Ripple has launched its stablecoin, Ripple USD (RLUSD), on major exchanges, aiming to enhance global payments with regulatory compliance and transparency.
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Loop acquires Wonderment to boost eCommerce operations
Mon, 16th Dec 2024
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data analytics
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cx
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martech
Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.
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Australian report shows shift to AI in customer service
Mon, 9th Dec 2024
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uc
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ai
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ai agents
Kore.ai's latest reports reveal Australians are embracing AI in customer service, prioritising advanced technology over pay and valuing efficiency and accuracy.
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ExpressVPN launches dedicated IP service with privacy focus
Wed, 4th Dec 2024
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cloud security
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data privacy
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cloud services
ExpressVPN has launched its dedicated IP solution, providing users with unique static IPs while enhancing privacy and security in online activities.
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Creating seamless borrower journeys: The automation revolution in customer experience
Wed, 4th Dec 2024
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data analytics
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digital transformation
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cx
The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.
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Trust & AI in shopping: New Zealand consumers' views
Mon, 2nd Dec 2024
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martech
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cdp
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data privacy
Salesforce's report reveals New Zealand consumers are increasingly willing to embrace AI in shopping, despite a sharp decline in trust towards companies.
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AI's dual role in future cybersecurity: threat & ally
Thu, 28th Nov 2024
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malware
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firewalls
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data protection
As we approach 2025, experts warn that advancing AI could escalate cybercrime, necessitating a shift towards rigorous verification in security measures.