Transcription stories
AI data privacy a top concern for 36% of firms, report finds
Last month
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data analytics
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it managers
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business communications
A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.
Trellis Data unveils speedier, greener AI decoding tech
Last month
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cx
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martech
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genai
Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.
DBS to launch Gen AI-powered customer service assistant
Thu, 25th Jul 2024
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cx
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martech
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genai
DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.
Five9 & Salesforce collaborate on AI solutions for contact centres
Tue, 11th Jun 2024
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uc
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cx
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martech
Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.
Adelaide set to bloom as AI hub with Trellis Data's expansion
Wed, 21st Feb 2024
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genai
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ai
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australian government
Trellis Data's new office in Adelaide positions the city as an emerging hub for AI, intending to solidify the Australian company's role within the local AI sector and create around 300 to 500 jobs.
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Mon, 22nd Jan 2024
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cx
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martech
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business continuity
Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.
Aircall launches new AI features to increase productivity
Mon, 10th Apr 2023
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ai
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smb
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transcription
Aircall is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.
Dubber acquires Notiv, adding AI-enabled transcription capabilities
Mon, 20th Sep 2021
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biometrics
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voice
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voice recognition
Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.
Digital transcriptions revolutionising the modern meeting
Tue, 27th Jul 2021
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transcribe
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viq solutions
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transcription
AI-powered digital transcription makes the information collected in the virtual gathering infinitely more useful to organisations.
VIQ Solutions resolves COVID-19 meeting transcription issues for accounting body
Tue, 27th Apr 2021
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uc
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fintech
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financial systems
VIQ Solutions enhances timeliness and accuracy for one of the world's largest accounting bodies with high-tech recording and transcription services.
Video: 10 Minute IT Jams - Who is VIQ Solutions?
Wed, 17th Feb 2021
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ai
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viq solutions
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transcription
VIQ Solutions MD, Matthew Fowler, discusses their AI-powered speech-to-text transcription services in TechDay's 10 Minute IT Jam.