Real-Time Interaction Management (RTIM) stories
Piwik PRO launches real-time dashboards for analytics suite
Tue, 30th Jul 2024
#
data analytics
#
martech
#
accessibility
Piwik PRO launches real-time dashboards in its Analytics Suite, offering 10-second data updates for swift insights—key for publishers aiming to boost traffic and engagement.
SenSen leads in live awareness tech for smart cities & AI
Fri, 24th May 2024
#
smart cities
#
ai
#
rtim
Live awareness technology is revolutionising smart cities and businesses by enhancing real-time data accuracy. SenSen.ai’s SenDISA platform exemplifies this leap, using advanced Data Fusion for diverse applications.
SAS named leader in Forrester Wave for real-time interaction management
Mon, 4th Mar 2024
#
cx
#
martech
#
personalisation
SAS Customer Intelligence 360 achieves top status in The Forrester Wave: Real-Time Interaction Management, Q1 2024, reinforcing its crucial role in delivering hyper-personalised customer experiences.
NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
#
uc
#
ai
#
contact centre
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
#
crm
#
uc
#
martech
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
Forrester recognises Cheetah Digital as ‘Strong Performer’
Thu, 28th Apr 2022
#
martech
#
email
#
relationships
Forrester has recognised Cheetah Digital as a ‘Strong Performer’ in its The Forrester Wave: Email Marketing Service Providers report for Q1 2022.
Video: 10 Minute IT Jams - Who is Hazelcast?
Wed, 15th Sep 2021
#
data science
#
hazelcast
#
rtim
Hazelcast is an in-memory computing platform that enables organisations to leverage memory resources for data at rest and in motion.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
#
crm
#
uc
#
martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
Forrester names Pega ‘Leader’ in interaction management
Fri, 23rd Oct 2020
#
crm
#
cx
#
martech
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
Pegasystems now ten-time Leader in CRM Magic Quadrant
Tue, 18th Jun 2019
#
crm
#
martech
#
ovum
Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.
Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
#
crm
#
cx
#
martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Teradata recognised as leader in Real-Time Interaction Management
Tue, 4th Aug 2015
#
data analytics
#
martech
#
planning
Teradata Marketing Applications has been named a leader in Real-Time Interaction Management by research firm Forrester.